Senior IT Support Specialist

BayMark Health Services; Derry (NH); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading healthcare service provider is looking for a Senior IT Support Specialist. This remote position requires travel to facilities as needed, involving technical support for BayMark’s IT infrastructure, ensuring effective service in a fast-paced environment to combat the opioid epidemic. The role offers a competitive salary and comprehensive benefits, aiming to support a vital healthcare mission.

Benefits

Competitive salary

Comprehensive benefits package including medical, dental, vision and 401(K)

Generous paid time off accrual

Excellent growth and development opportunities

Satisfying and rewarding work

Qualifications

• Minimum five years experience with enterprise IT systems management.
• Five plus years experience in Help Desk support in a Windows environment.
• Expert knowledge of Windows Desktops and MS Office.

Responsibilities

• Provides expert technical support for computer issues via various channels.
• Configures new PC/Laptop hardware and manages systems as assigned.
• Assists in the administration of the company’s infrastructure.

Skills

Communication

Problem Solving

Customer Service

Critical Thinking

Education

BS Information Technology

Industry Certifications: A+, MCP, MCSA, MCTS

Job description

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Description

Sr. IT Support Specialist***Remote position but will be required to travel to facilities as needed. Must live with 2 hour driving distance to site.****The Sr. IT Support Specialist is responsible for providing technical expertise in support of BayMark’s infrastructure and computing environments across various technologies, such as desktops, servers, virtualization, networks, and remote connectivity. Maintains and/or assist in the preparation of reports, surveys, inventories, verifications, and other special assignments. Travel by plane or automobile as necessary.RESPONSIBILITIES

• Provides expert technical hardware/software computer support by phone, e-mail, and in person.
• Responds to desktop, server, phone, and general system technical issues.
• Configures and sets up new PC/Laptop hardware.
• Manages and maintains systems as assigned.
• Ensures and tracks that company assets are maintained responsibly.
• Assists in the management of enterprise data protection efforts to support disaster recovery and business continuity.
• Assists with the administration and installation of the company's infrastructure as needed.
• Assists with maintaining the company's telephone system.
• Recommends and plans information technology to support and meet company objectives based on research and evaluation.
• Ability to handle stressful situations and interact with others.
• Must be present during working hours at the office for in person meetings and access to a computer without violating company policy.
• Stays abreast of IT trends and regulations to ensure effectiveness and compliance.
• Complies with all security policies and procedures, to ensure that the highest level of system and data confidentiality, integrity and availability is maintained.

• Perform other specific projects relating to IT operations as needed.
• Participate in department meetings and other related activities as needed.
• Support Programs by responding promptly and accurately to inquiries.
• Remain composed in a stressful environment and deal with frequent deadlines and multiple priorities.
• Follow instructions and use critical thinking skills to make decisions.
• Comply with internal controls, policies and procedures.
• Comply with BayMark policies and procedures, Compliance Policy and Code of Ethics.
• Conduct all business activities in a professional and ethical manner.
• Regular attendance is to be maintained.
• Interact with all staff in a positive and motivational fashion supporting the Company’s mission.
• Conduct special projects as assigned.
• Provide after hours on-call support as assigned by the IT Manager.

QUALIFICATIONS

• Must be at least 18 years of age.
• Minimum Five years’ experience working with enterprise IT systems management and/or BS Information Technology with industry certifications: A+, MCP, MCSA, MCTS.
• Five plus years’ experience in Help Desk support primarily in a Windows environment supporting end users required.
• Expert knowledge of Windows Desktops and MS Office.
• Windows Server, Exchange, and Virtualization experience required.
• Effective written and verbal communication in conjunction with training skills.
• Strong critical-thinking and problem-solving skills.
• Strong attention to detail, accuracy, policy compliance, and documentation skills.
• Strong organizational and multi-tasking skills.
• Excellent customer service skills required, candidate must be capable of working with minimal supervision and demonstrate superior team skills.
• Ability to work well in a fast-paced, growing company environment that has a wide range of possible daily activities and demanding users.
• Self-starter who can function independently and handle multiple priorities on a day to day basis.
• Satisfactory references from employers and/or professional peers.
• Satisfactory criminal background check.
• Flexible and cooperative in fulfilling all obligations.

• Compliance with accepted professional standards and practices.

Benefits:

• Competitive salary
• Comprehensive benefits package including medical, dental, vision and 401(K)
• Generous paid time off accrual
• Excellent growth and development opportunities
• Satisfying and rewarding work striving to overcome the opioid epidemic

Here is what you can expect from us:BayMark Health Services specializes in the treatment of opioid addiction. BayMark Health Services provides medication-assisted treatment services in a variety of modalities and settings through our divisions: BAART Community HealthCare, Health Care Resource Centers and MedMark Services, Inc. BayMark Health Services, also provides traditional primary health care services, as well as integrated primary care, in select locations.BayMark Health Services is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, citizenship, genetic disposition, disability or veteran’s status or any other classification protected by State/Federal laws.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Hospitals and Health Care

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