IT Support Specialist

Lensa; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

A leading SaaS accessibility company is seeking an IT Support Specialist to provide technical support to internal users. This full-time position involves troubleshooting, system monitoring, and equipment installation as part of a diverse team committed to accessibility and inclusion. Ideal candidates will possess a degree in Computer Science, strong problem-solving skills, and the ability to communicate effectively with users.

Benefits

Medical insurance

Unlimited vacation/FTO

Qualifications

• 1-3 years of relevant experience in a customer-focused IT role.
• Comfortable working with Windows and Mac OS.
• Ability to prioritize and manage tasks effectively.

Responsibilities

• Provide technical support across the company, in person or remotely.
• Install and configure hardware and software systems.
• Document solutions and help craft training materials.

Skills

Technical support

Interpersonal skills

Time management

Problem solving

Education

Bachelor's degree in Computer Science

Tools

Jira

O365

Active Directory

Job description

Get AI-powered advice on this job and more exclusive features.

Lensa is the leading career site for job seekers at every stage of their career. Our client, Level Access, is seeking professionals. Apply via Lensa today!

IT Support Specialist at Level Access (View all jobs) (https://www.levelaccess.com/careers/)

Mexico - Remote

Job Overview

Level Access is a leading SaaS accessibility company. We are seeking a highly motivated and experienced IT Support Specialist to join our team. In this role, you will be providing support for the internal users.

Responsibilities

• Respond to customer inquiries and assist with troubleshooting and resolving challenges
• Providing technical support across the company (this may be in person or over the phone)
• Repairing and replacing equipment as necessary
• Setting up accounts and equipment for new users
• Removing users as needed and tracking the return of equipment
• Installing and configuring computer hardware, software, systems, networks, printers, and scanners
• Monitoring and maintaining computer systems and networks
• Document all solutions (build knowledge articles) and become comfortable with administrative access to sensitive systems
• Assist management in crafting training materials pertaining to computer troubleshooting and usage
  
  

Qualifications

• A bachelor's degree or equivalent experience in computer science or a related technology field is preferred
• Industry-specific certification in relevant computer languages or software may be required
• 1-3 years of relevant experience in a customer-focused position involving technical knowledge of a companies' end user hardware and software solutions
• Extensive experience working with different operating systems, including Windows and Mac OS
• Professional written and interpersonal skills are important when communicating with customers and clients
• Ability to prioritize and lead several tasks and projects efficiently
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
• Comfortable working in and assisting others through company help desk software, such as Jira in addition to other remote access desktop programs
• Accept constructive criticism and customer feedback regarding their experience with software or IT services
  
  

Bonus Skills

• Experience with Microsoft O365, Admin, Active Directory and Intune is a big plus
• SharePoint experience is also preferred
• Mobile device management skills would be helpful
• Imaging of laptops and inventory experience
  
  

Application Process

If you are hardworking and are looking for an opportunity to be a part of a growing SaaS a11y company, we encourage you to apply for this role! This is a full-time salaried position with a competitive benefits package, including medical insurance, unlimited vacations/FTO. Salary is commensurate with experience. Please submit your cover letter and resume in English for immediate consideration!

Level Access is committed to workforce diversity. Equal Opportunity Employer. Copyright 2025, Level Access. All rights reserved.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at Lensa by 2x

Get notified about new Information Technology Support Specialist jobs in United States.

Technical Support Specialist (IT Support)

IT Support Specialist (Remote, Part-Time, Fractional)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.