Tier 2 IT Support Specialist

Gentiva; Mooresville (NC); Remote; USD 50,000 - 75,000; Full time

Job summary

Gentiva, a leader in healthcare support, is seeking a Tier 2 IT Support Specialist dedicated to enhancing new hire onboarding experiences. This remote position involves directly assisting new employees while ensuring timely resolutions for IT queries. Ideal candidates will possess strong communication skills and relevant experience in a large IT environment.

Benefits

Comprehensive Benefits Package: Health Insurance, 401k Plan, Tuition Reimbursement, PTO

Professional growth and development opportunities

Competitive Salaries

Mileage Reimbursement

Opportunity to participate in a Fleet Program

Qualifications

• 2-3 years in a support role; 3 to 5 years preferred.
• Experience in a 3,000+ user IT environment is required.
• Basic networking skills are required.

Responsibilities

• Provide great technology onboarding experience for new hires.
• Resolve onboarding questions and issues efficiently.
• Support user community as a member of the IT support desk.

Skills

Communication

Problem Solving

Customer Service

Education

Bachelor's degree in management information systems or computer science

Tools

ServiceNow

Windows environment

Job description

Our Company

Gentiva is an industry leader in hospice, palliative, home health, and personal home care. Our place is by the side of those who need us, offering physical, spiritual and emotional support to patients and their families so they may make the most of every moment. We believe that better care for caregivers and clinicians means better care for everyone, so we offer ongoing professional training, lower nurse-to-patient ratios, and comprehensive benefits for eligible employees. Here, you’ll join gifted colleagues who make a lasting difference in people’s lives every day.

Overview

We are looking for a Tier 2 IT Support Specialistto join our team. This position will directly report to the Senior IT Service Desk Manager and is responsible for supporting our user community as a member of the support desk and periodically help in our new employee Onboarding Command Center (OCC), including:

• Provide great technology onboarding experience for our new hires across all businesses.
• Offer onboarding guidance and information on training to candidates and hiring managers via phone and email.
• Promptly resolve questions and issues that impact completing of the onboarding process.

This is a work-from-home position. To support operational needs and business hours, candidates should reside in one of the following states: Alabama, Florida, Georgia, Indiana, Kansas, Michigan, Missouri, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, or Virginia.

About You

• A bachelor’s degree in management information systems or computer Science preferred
• Minimum of 2-3 in a support role; 3 to 5 years preferred.
• Information Technology support role in a 3,000+ user environment is required.
• Broad, in-depth experience in a Windows environment, VDI, and basic networking skills are required.
• Dedication to providing courteous, efficient, and accurate resolution for all support issues is essential.
• Excellent written and verbal communication skills are required.
• Certifications are a plus
• ServiceNow experience is a plus

We Offer

• Comprehensive Benefits Package: Health Insurance, 401k Plan, Tuition Reimbursement, PTO
• Opportunity to participate in a Fleet Program
• Competitive Salaries
• Mileage Reimbursement
• Professional growth and development opportunities

Legalese

• This is a safety-sensitive position
• Employee must meet minimum requirements to be eligible for benefits
• Where applicable, employee must meet state specific requirements
• We are proud to be an EEO employer
• We maintain a drug-free workplace