IT Support Specialist

TUDI Mechanical Systems, Inc.; Tampa (FL); On-site; USD 55,000 - 70,000; Full time

Job summary

A leading company in mechanical services is seeking an IT Support Specialist in Tampa, FL. The role involves triaging technical issues, providing frontline support, and creating training materials. Ideal candidates will have extensive desktop and laptop support experience, strong problem-solving skills, and a commitment to excellent customer service.

Benefits

100% Company Paid Medical Coverage

401K with Company Match

Bonus Structure and Profit Sharing Plan

Company Phone Provided

Qualifications

• Minimum 3 years of experience in onsite or helpdesk support.
• Excellent customer service and troubleshooting skills.
• Self-sufficient and able to work independently.

Responsibilities

• Triage and resolve technical issues effectively.
• Provide support to hardware users both onsite and remotely.
• Create documentation related to system configurations.

Skills

Customer Service

Communication

Problem Solving

Technical Troubleshooting

Tools

Microsoft Windows

Microsoft Office Suite

LAN/WAN

Virtualized Environments

Crystal Reports

SQL Management Studio

Salesforce

3CX hosted PBX

MaaS360

Job description

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Looking to be part of something extraordinary?

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And success hinges solely on our ability to find and inspire the right people.

We are excited to announce an opening in our IT department as an IT Support Specialist.

Job Title

IT Support

Responsibilities

• Triage, prioritize and quickly resolve technical issues
• Troubleshooting with hardware and peripherals
• Provide front line onsite or remote support to hardware users
• Create documentation and training materials as it relates to system configuration and processes
• Assume additional duties and responsibilities as delegated by Tudi Mechanical management
  
  

Qualifications

• At least three (3) years of experience providing onsite or helpdesk desktop/laptop support
• Self-sufficient, determine when additional support is needed
• Excellent customer service, communication, interpersonal and problem solving skills
• Willingness to learn and think outside the box
• Desktop/laptop support experience
• Microsoft Windows, Microsoft Office Suite
• LAN/WAN experience
• Understand and experienced with virtualized environments
  
  

Preferred/Bonus

• Crystal Reports
• SQL Management Studio with experience in queries, triggers, stored jobs
• SQL Reporting Services
• Salesforce
• 3CX hosted PBX
• MaaS360 or equivalent mobile device management platform
  
  

Compensation & Benefits

• Very Competitive Wages Based on Experience
• 100% Company Paid Medical Coverage - Family Healthcare premiums paid in full
• 401K with Company Match
• Company Phone Provided
• Bonus Structure and Profit Sharing Plan with Company Contribution
  
  

Apply now- Return key on this opportunity pronto!

Tudi Mechanical Systems has been consistently voted a top workplace in both our Pittsburgh and Tampa offices, and was named one of the best contractors on the U.S. East Coast by Air Conditioning, Heating and Refrigeration News! Founded in 1987, TUDI Mechanical Systems has grown into the premier mechanical service contractor in both markets. Tudi’s ethics, philosophies and strategies have led to consistent double-digit growth because of the unique culture we have built. Tudi is truly in the business of finding and inspiring great people to manage long-term annuities. And it is company culture that our clients have come to value most.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Facilities Services

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