IT Support Specialist

Linden Global LLC; Raleigh (NC); Remote; USD 50,000 - 68,000; Full time

Benefits offered by this job

Comprehensive benefits package

Remote work options

Job summary

Linden Global LLC in Raleigh, NC is seeking an IT Support Specialist to join our in‑house IT team. This full‑time role provides technical assistance to employees, troubleshoots hardware and software issues, and helps install and configure new systems.

We offer a comprehensive benefits package and flexible work options, with a salary range of $50,000 to $68,252 per year, depending on experience and qualifications.

Qualifications

• Bachelor's degree in a relevant field and at least two years of IT experience.
• Strong problem-solving, detail-oriented, and able to meet tight deadlines.
• Proficient in English with experience supporting Windows and Mac environments.

Responsibilities

• Provide technical assistance to employees and troubleshoot hardware and software issues.
• Assist with installation and configuration of new systems and maintain IT documentation.
• Provide training to new employees and collaborate with the IT team.

Skills

IT support experience

Troubleshooting

Communication

Teamwork

English proficiency

Education

Bachelor's degree in a relevant field

Tools

Windows

macOS

Job description

Linden Global LLC, a global logistics solutions company, seeks an IT Support Specialist in Raleigh, NC. This full-time role offers a attractive compensation and benefits package.

As an IT Support Specialist, you'll provide technical assistance to employees, troubleshoot hardware and software issues, install and configure new systems, and maintain IT documentation.

You'll collaborate with the IT team in Raleigh, NC, and work with other departments to meet technology needs. Our office is in the heart of Raleigh, providing a convenient work environment.

The salary range for this position is $50,000 to $68,252 per year, with the exact amount determined by the candidate's experience and qualifications. In addition to the base salary, the company offers a comprehensive benefits package that may include health insurance, retirement plans, paid time off, and professional development opportunities. The benefits package will be discussed in detail during the interview process to ensure it aligns with the candidate's needs and preferences. The workplace is a modern office environment with open floor plans and collaborative spaces, designed to foster creativity and teamwork. Employees are expected to use a variety of tools and software, including project management platforms, communication tools, and design software, depending on their specific role and responsibilities. The company values work-life balance and offers flexible work arrangements, such as remote work options, to accommodate different lifestyles. Candidates must have a bachelor's degree in a relevant field and at least two years of experience in the industry. The position requires strong problem-solving skills, attention to detail, and the ability to meet tight deadlines.

You should have a strong IT support background, experience in troubleshooting, and excellent communication skills. Proficiency in English is essential, and experience with Windows and Mac operating systems is a plus.

Responsibilities

• Provide technical assistance to employees, troubleshoot hardware and software issues, assist with the installation and configuration of new systems, maintain IT documentation, provide training to new employees

Qualifications

• Strong background in IT support, experience in troubleshooting and resolving technical issues, excellent communication skills, ability to work well in a team environment, proficiency in English, experience with Windows and Mac operating systems