IT Support Specialist

Northwind Elite LLC; Tampa (FL); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Competitive benefits

Job summary

Northwind Elite LLC, a Tampa, FL-based software development company, seeks an IT Support Specialist for its growing tech team. This FULL_TIME role focuses on custom solutions for healthcare providers, with a team of 50+ employees in a modern downtown office.

You’ll handle day-to-day IT support tasks, troubleshoot hardware and software issues, and assist employees to ensure smooth operations. A bachelor’s degree and 2+ years of experience are preferred.

Qualifications

• Bachelor's degree in Computer Science or related field.
• 2+ years of IT support experience.
• Proficiency with Windows and macOS, troubleshooting hardware and software.

Responsibilities

• Provide technical support to internal teams and external clients.
• Troubleshoot and resolve hardware, software, and network issues.
• Install, configure, and maintain IT equipment and systems.
• Assist in implementing new software and hardware.
• Monitor system performance and ensure uptime.
• Document IT processes and procedures.
• Stay updated with IT trends and technologies.

Skills

Troubleshooting

Windows OS

macOS

Networking

Security

Communication

Education

Bachelor's degree in Computer Science / IT

Job description

Northwind Elite LLC, a Tampa, FL-based software development company, seeks an IT Support Specialist for its growing tech team. This FULL_TIME role focuses on custom solutions for healthcare providers, with a team of 50+ employees in a modern downtown office.

As an IT Support Specialist, you'll handle day-to-day tasks such as troubleshooting hardware and software issues, assisting employees with technology problems, and maintaining our systems to ensure smooth operation.

You’ll collaborate with a team of over 50 employees in a modern office located in the heart of downtown Tampa, Florida. This office is designed to foster a supportive and innovative work environment, where the focus is on delivering exceptional client satisfaction. The team consists of professionals from various disciplines, all working together to achieve common goals. The modern office features state-of-the-art technology and comfortable workspaces, creating an environment that encourages creativity and productivity. The supportive atmosphere is characterized by open communication, mutual respect, and a willingness to share ideas and knowledge. This collaborative environment is designed to help employees grow both personally and professionally, while also ensuring that clients receive the best possible service. The innovative focus of the team is evident in the continuous pursuit of new solutions and technologies to meet the evolving needs of clients. This commitment to innovation is a key factor in the team's success and the high level of client satisfaction they strive to achieve.

The salary for this role is negotiable, taking into account various factors such as the candidate's experience, qualifications, and the specific responsibilities of the position. In addition to the base salary, a competitive benefits package is available upon negotiation, which may include health insurance, retirement plans, paid time off, and other perks. The goal is to create a comprehensive compensation package that reflects the value of the role and attracts top talent to the organization.

To excel in this role, you should have a bachelor's degree in computer science or a related field, 2+ years of experience in IT support, proficiency in Windows and macOS operating systems, and strong problem-solving skills.

Duties:
• Provide technical support to internal teams and external clients.
• Troubleshoot and resolve hardware, software, and network issues.
• Install, configure, and maintain IT equipment and systems.
• Assist in the implementation of new software and hardware.
• Monitor system performance and ensure uptime.
• Document IT processes and procedures.
• Stay updated with the latest IT trends and technologies.

Requirements:
• Bachelor's degree in Computer Science, IT, or a related field.
• 2+ years of experience in IT support or a similar role.
• Proven ability to troubleshoot and resolve technical issues.
• Strong knowledge of operating systems, networking, and security.
• Excellent communication and problem-solving skills.
• Familiarity with cloud computing platforms is a plus.
• Ability to work independently and as part of a team.

The deadline for submissions is set for November 23, 2026.