Information Technology Specialist

Confidential Careers; North Carolina; Presencial; USD 65.000 - 85.000; Jornada completa

Descripción de la vacante

Confidential Careers is seeking an experienced IT Systems & Support Specialist to maintain and improve the company technology environment. You will provide day-to-day support, manage ERP and business systems, and contribute to hardware, software, networking, and cybersecurity initiatives.

The role requires strong problem-solving, communication skills, and the ability to work independently. 100% onsite in Research Triangle Park, NC with opportunities to lead ERP implementations and IT projects.

Formación

• Associate or bachelor’s degree in Information Technology, Computer Science, Information Systems, or related field preferred.
• 3–5 years of hands-on IT experience in a business environment.
• Strong hardware, software, and technical troubleshooting skills.
• Experience with Windows, Microsoft 365, business applications, and ERP systems.
• Experience with IT projects, system upgrades, implementations, or migrations.
• Working knowledge of networking fundamentals and connectivity troubleshooting.
• Experience with user accounts, permissions, endpoint management, and security practices.
• Strong analytical, organizational, and problem-solving skills.
• Ability to communicate effectively with both technical and non-technical employees.
• Ability to manage multiple priorities and work independently while collaborating with others.
• Cybersecurity and endpoint protection.

Responsabilidades

• Support department managers and employees to identify technology needs and improve efficiency and system utilization.
• Install, configure, maintain, troubleshoot, and replace computers, printers, mobile devices, and other IT equipment.
• Provide technical support for Windows, Microsoft 365, business applications, and user systems.
• Support software installations, updates, patches, licensing, user access, and system configurations.
• Provide day-to-day technical support for ERP and business systems, including troubleshooting and testing.
• Participate in and lead some ERP implementations, upgrades, integrations, migrations, and process improvements.
• Support network connectivity, wireless systems, servers, endpoint protection, backups, and IT infrastructure.
• Assist with user accounts, permissions, security controls, and IT security practices.
• Provide responsive, professional support to employees and communicate issues, status, and resolutions.
• Participate in IT projects involving hardware, software, ERP, networking, cloud services, cybersecurity, and business applications.
• Coordinate with software providers, ERP vendors, and outside IT vendors as needed.
• Maintain accurate IT inventory, system documentation, procedures, licenses, and records.
• Protect company information through security and endpoint protection programs.
• Identify recurring problems and opportunities for preventative solutions and continuous improvement.
• Escalate security concerns or significant technical issues promptly.
• Develop and update technical procedures and user instructions.
• Maintain confidentiality and protect company information with discretion.

Conocimientos

Communication

Problem solving

Ownership

Project execution

Continuous improvement

Customer service

Educación

Associate or bachelor’s degree in IT/CS/IS

Herramientas

Windows

Microsoft 365

ERP systems

NetSuite

Power BI/Power Automate

Descripción del empleo

Our company iis seeking an experienced, hands-on IT Systems & Support Specialist to support the company’s technology environment and business systems. This mid-level position will provide day-to-day technical support while contributing to hardware, software, ERP, networking, cybersecurity, system improvements, and IT projects and will play an important role in maintaining reliable and secure IT operations.

The ideal candidate is a strong problem solver with excellent communication skills who can work independently, and provide and support users across the organization, and follow projects through to completion.

Key Responsibilities

• Work across the organization to support department managers and employees to identify technology needs and improve efficiency and system utilization.
• Install, configure, maintain, troubleshoot, and replace computers, printers, mobile devices, and other IT equipment.
• Provide technical support for Windows, Microsoft 365, business applications, and user systems.
• Support software installations, updates, patches, licensing, user access, and system configurations.
• Provide day-to-day technical support for the company’s ERP and business systems, including troubleshooting, user access, testing, reporting, workflows, and system improvements.
• Participate in and lead some ERP implementations, upgrades, integrations, migrations, and process improvements.
• Support network connectivity, wireless systems, servers, endpoint protection, backups, and other IT infrastructure.
• Assist with user accounts, permissions, security controls, and implementation of IT security practices.
• Provide responsive, professional support to employees and communicate issues, status, and resolutions effectively.
• Participate in IT projects involving hardware, software, ERP, networking, cloud services, cybersecurity, and business applications.
• Coordinate with software providers, ERP vendors, and outside IT vendors when additional support is required.
• Maintain accurate IT inventory, system documentation, procedures, licenses, and technical records.
• Protect company information through an effective security and endpoint protection program, ensure staying on top of latest security techniques and programs.
• Identify recurring problems and opportunities for preventative solutions and continuous improvement.
• Promptly escalated security concerns or significant technical issues.
• Develop and update technical procedures and user instructions.
• Maintain confidentiality and protect company information and systems while providing a strong level discretion, sound ethics and respect for employee privacy and confidential information.

Qualifications

• Associate or bachelor’s degree in Information Technology, Computer Science, Information Systems, or related field preferred.
• 3–5 years of hands-on IT experience in a business environment.
• Strong hardware, software, and technical troubleshooting skills.
• Experience with Windows, Microsoft 365, business applications, and ERP systems.
• Experience with IT projects, system upgrades, implementations, or migrations.
• Working knowledge of networking fundamentals and connectivity troubleshooting.
• Experience with user accounts, permissions, endpoint management, and security practices.
• Strong analytical, organizational, and problem-solving skills.
• Ability to communicate effectively with both technical and non-technical employees.
• Ability to manage multiple priorities and work independently while collaborating with others.
• Cybersecurity and endpoint protection

Preferred Qualifications

• Microsoft Dynamics or similar ERP experience.
• Microsoft 365 administration.
• Network administration and troubleshooting.
• Cloud-based applications and services.
• Experience working with third-party IT vendors.
• Experience in manufacturing, distribution, engineering, or other business/industrial environments.
• Additional expertise: Experience with NetSuite evaluation or implementation; Power BI, Power Automate, AI.
• Customer Service – Provides responsive, professional, courteous and solutions-focused support to internal and external customers.
• Technical Expertise – Strong practical knowledge of IT systems, hardware, software, networking, and business applications.
• Problem Solving – Identifies root causes and develops effective solutions.
• Ownership & Accountability – Takes responsibility for issues, systems, projects, and follow-through.
• Communication & Customer Service – Provides professional, responsive support and communicates clearly.
• Project Execution – Organizes tasks, meets deadlines, and follows projects through completion.
• Continuous Improvement – Identifies opportunities to improve technology, processes, and efficiency.

Physical Requirements

• Ability to work primarily in an office environment with occasional movement throughout the facility.
• Ability to lift and move IT equipment and supplies as needed.
• Ability to work at a computer for extended periods.
• Occasional after-hours work may be required for maintenance, upgrades, implementations, or critical IT issues.
• Ability to lift 50lbs

Locations

100% onsite Research Triangle Park, NC

We are a company serving the construction materials testing industry. This position provides the opportunity to work across the organization and have a direct impact on the technology systems supporting our employees, customers, and business operations.