IT Support Specialist

Astreya; Portland (OR); On-site; USD 65,000 - 85,000; Full time

Job summary

Astreya seeks an IT Support Specialist to provide embedded, hands-on technical support for our Design Studio and Product Validation Engineering teams in Portland. This role goes beyond a traditional help desk, acting as a trusted partner who understands creative workflows and keeps systems running reliably.

You will support Windows and macOS workstations, printers and plotters, networked devices, and data servers, advocate for the teams within IT, and help maintain licenses and devices to

Qualifications

• 3+ years in IT support or a related technical role.
• Degree or certificate in IT or related field, or equivalent hands-on experience.
• Proficiency supporting Windows and macOS in a business environment.
• Knowledge of TCP/IP, Wi‑Fi, firewalls, and device connectivity troubleshooting.
• Experience with servers or shared storage, user access, and backups.
• Experience troubleshooting printers, plotters, hardware, and peripherals.
• Experience with Intune and M365 support tools.
• Strong communication and service-oriented mindset to work with non-technical creative and engineering professionals.

Responsibilities

• Serve as the IT liaison for Design Studio and PVE teams.
• Provide embedded, hands-on technical support to keep systems running reliably.
• Advocate for teams' technology needs within the IT organization.

Skills

Windows & macOS support

Networking basics

Customer service / communication

Printer/plotter troubleshooting

Hardware troubleshooting

Education

Degree or certificate in Information Technology or related field

Tools

Intune

Microsoft 365 (M365)

Job description

We are looking for an IT Support Specialist to provide embedded, hands-on technical support for our Design Studio and Product Validation Engineering (PVE) teams. This is not a traditional help-desk position. The Design Studio operates a unique technology environment spanning high-performance Windows and macOS workstations, networked fabrication and printing equipment, large display systems, and dedicated data servers, which requires specialized, proactive support beyond standard corporate IT services. The ideal candidate will serve as the primary IT liaison for these teams: a trusted partner who understands creative and engineering workflows, advocates for the teams' technology needs within the broader IT organization, and keeps systems running reliably so designers and engineers can focus on their work.

Required Qualifications

• 3+ years of experience in IT support or a related technical role
• Degree or certificate in Information Technology or a related field, or equivalent hands-on experience
• Proficiency supporting both Windows and macOS in a business environment
• Working knowledge of networking fundamentals (TCP/IP, Wi-Fi, firewalls) and the ability to troubleshoot connectivity for a variety of devices
• Experience supporting servers or shared storage, including user access and backups
• Experience troubleshooting diverse hardware: printers, plotters, specialized equipment, and peripherals
• Experience with Intune and M365 support tools.
• Strong communication skills and a service-oriented mindset, with the ability to work directly with non-technical creative and engineering professionals

Preferred Qualifications

• Experience supporting design, engineering, lab, or media production environments
• Experience administering software licenses for creative or engineering suites (e.g., Autodesk, Adobe)
• Familiarity with large-format printers (e.g., Canon, HP) and AV/video wall systems
• Certifications such as CompTIA A+, Network+, or Apple Certified Support Professional
• Interest in or experience with AI-assisted tools in a corporate environment