Information Technology Support Engineer

Ranger Technical Resources, Inc.; California; On-site; USD 60,000 - 90,000; Full time

Job summary

Ranger Technical Resources, Inc. is seeking an IT Support Engineer to serve as the on-site technical owner at a physical production facility.

You will troubleshoot Windows endpoints, hardware, AD, Group Policy, applications, printers, scanners, and connectivity, resolving issues or routing to the right team with clear technical detail. You will communicate patiently with both technical and nontechnical employees, document troubleshooting steps, findings, and resolutions, and participate in asset

Qualifications

• Bachelor’s degree or equivalent professional experience in IT.
• Onsite IT support, desktop support, or junior systems support experience.
• Hands‑on experience with Windows 10/11 desktops and laptops.
• Active Directory with domain joins, OU placement, authentication, and Group Policy troubleshooting.
• Experience diagnosing endpoint connectivity (TCP/IP, DHCP, DNS, VPN).
• Experience troubleshooting hardware, printers, scanners, peripherals, and onsite equipment.
• Familiarity with Microsoft 365, Entra ID, Exchange, SharePoint, and Windows Server support.
• Experience documenting troubleshooting steps, findings, resolutions, and escalations.

Responsibilities

• Serve as the on‑site technical contact for employees in a physical production facility.
• Diagnose and resolve Windows desktop, laptop, application, hardware, printer, scanner, and peripheral issues.
• Troubleshoot performance across hardware, Windows, applications, storage, memory, and connectivity.
• Join endpoints to the domain and troubleshoot Active Directory, OU placement, authentication, and Group Policy issues.
• Investigate endpoint connectivity using physical connections, IP configuration, TCP/IP, DHCP, DNS, VPN, and related network basics.
• Determine issue origin across endpoint, OS, application, authentication, network, or hardware.
• Support Microsoft 365, Entra ID, Exchange, and SharePoint‑related issues.
• Coordinate Windows Server support and configuration tasks with infrastructure engineers.
• Install and configure computers, peripherals, and other onsite equipment.
• Maintain accurate hardware and asset information.
• Document symptoms, troubleshooting steps, findings, and resolutions clearly.
• Take ownership of issues or provide the technical assessment to escalated teams.
• Communicate patiently with employees and keep them informed throughout the process.

Skills

Hardware troubleshooting

Active Directory

Group Policy

TCP/IP

DHCP

DNS

Application troubleshooting

Windows 11

Windows 10

Windows Server

Microsoft 365

Asset management

SharePoint

PowerShell

Education

Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent professional experience

Tools

Microsoft 365

Entra ID

Exchange

SharePoint

Windows Server

Job description

Our partner operates physical print production facilities where employees rely on computers, printers, applications, network connectivity, and other technology to keep daily operations moving. They are looking for an IT Support Engineer to serve as the onsite technical owner when issues arise and provide hands‑on support across the facility.

This role goes beyond traditional help desk support. The IT Support Engineer will troubleshoot Windows endpoints, hardware, Active Directory, Group Policy, applications, and connectivity issues, working through problems methodically to determine the root cause before resolving them or engaging the appropriate technical team.

The ideal candidate is curious, independent, and comfortable working directly with both users and physical equipment. They can troubleshoot beyond the obvious, communicate clearly with technical and nontechnical employees, and know when to continue investigating versus when to escalate with enough technical detail for another team to take action.

Experience and Education:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent professional experience
• Proven experience in onsite IT support, desktop support, technical support, or junior systems support
• Hands‑on experience supporting and troubleshooting Windows 10 and Windows 11 desktops and laptops
• Practical Active Directory experience including domain joins, OU placement, authentication, and Group Policy troubleshooting
• Experience diagnosing endpoint connectivity across TCP/IP, DHCP, DNS, VPN, and physical network connections
• Experience troubleshooting hardware, printers, scanners, peripherals, applications, and other onsite equipment
• Familiarity with Microsoft 365, Entra ID, Exchange, SharePoint, and Windows Server support
• Experience documenting troubleshooting steps, technical findings, resolutions, and escalations

Skills and Strengths:

• Hardware troubleshooting
• Active Directory
• Group Policy
• TCP/IP
• DHCP
• DNS
• Application troubleshooting
• Windows 11
• Windows 10
• Windows Server
• Microsoft 365
• Asset management
• SharePoint
• PowerShell

Primary Job Responsibilities:

• Serve as the on‑site technical contact for employees within a physical production facility
• Diagnose and resolve Windows desktop, laptop, application, hardware, printer, scanner, and peripheral issues
• Troubleshoot performance problems across hardware, Windows, applications, storage, memory, and connectivityJoin endpoints to the domain and troubleshoot Active Directory, OU placement, authentication, and Group Policy issues
• Investigate endpoint connectivity using physical connections, IP configuration, TCP/IP, DHCP, DNS, VPN, and related network fundamentals
• Determine whether issues originate from the endpoint, operating system, application, authentication, network, hardware, or another technical layer
• Support Microsoft 365, Entra ID, Exchange, and SharePoint‑related issues
• Perform appropriate Windows Server support and configuration tasks in coordination with infrastructure engineers
• Install and configure computers, peripherals, and other onsite equipment
• Maintain accurate hardware and asset information
• Document symptoms, troubleshooting steps, findings, and resolutions clearly
• Take ownership of technical issues through resolution or provide the appropriate team with a clear technical assessment when escalation is required
• Communicate patiently with employees and keep them informed throughout the troubleshooting process