IT Support Specialist

Arena Staffing; Portland (OR); On-site; USD 55,000 - 75,000; Full time

Job summary

Arena Staffing is seeking an experienced IT Support Specialist to join our Portland-area team on a full-time, contract-to-hire basis.

You will provide hands-on technical support for employees and clients, set up new equipment, manage software, and help maintain secure, efficient IT operations.

The ideal candidate has 2+ years in IT support, strong Windows and macOS knowledge, and excellent communication and customer service skills.

Qualifications

• Bachelor’s degree in Computer Science, IT, or related field.
• Minimum of 2 years IT support experience.
• Strong Windows and Mac operating system knowledge.
• Experience with AD, Exchange, and Office 365.
• Solid networking knowledge and troubleshooting skills.
• Excellent problem-solving and communication abilities.
• Customer-focused with a positive user experience.
• Ability to work independently and in a team.
• Strong time-management and prioritization skills.

Responsibilities

• Provide technical support to employees and clients for hardware, software, and network issues.
• Set up and configure computers, printers, and devices.
• Install and maintain software applications and updates.
• Monitor systems and networks for optimal performance.
• Respond to help desk tickets promptly and efficiently.
• Train staff on new software and technology.
• Collaborate to implement process improvements.
• Maintain records of IT equipment and inventory.
• Stay updated on technology trends to improve support.

Skills

Windows OS

macOS

Active Directory

Exchange

Office 365

Networking

Troubleshooting

Customer service

Time management

Teamwork

Education

Bachelor's degree in Computer Science/IT

Tools

Office 365 Admin

ITSM Tools

Job description

Arena Staffing is a leading provider of staffing and workforce solutions for companies of all sizes. We specialize in helping businesses find the right talent to support their growth and success. With a focus on building strong relationships and understanding our clients' unique needs, we deliver exceptional services and results.

Job Overview

We are seeking an experienced IT Support Specialist to join our team on a full-time, contract-to-hire basis. In this role, you will provide technical support and assistance to our employees and clients, ensuring their technology needs are met and issues are resolved in a timely manner. The ideal candidate will have a strong background in IT support, excellent problem-solving skills, and a customer service-oriented mindset.

Key Responsibilities

• Provide technical support to employees and clients, troubleshooting hardware, software, and network issues
• Set up and configure new computers, printers, and other devices as needed
• Install and maintain software applications and updates
• Monitor and maintain computer systems and networks to ensure optimal performance
• Respond to help desk tickets and resolve issues in a timely and efficient manner
• Train employees on new software and technology as needed
• Collaborate with other IT team members to identify and implement process improvements
• Maintain accurate records of IT equipment and inventory
• Keep up-to-date with the latest technology trends and advancements to provide the best support possible

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field
• Minimum of 2 years of experience in IT support or a similar role
• Strong knowledge of Windows and Mac operating systems
• Experience with Active Directory, Exchange, and Office 365
• Knowledge of networking principles and troubleshooting techniques
• Excellent problem-solving and communication skills
• Customer service-oriented with a strong focus on providing a positive user experience
• Ability to work independently and in a team environment
• Strong time-management skills and ability to prioritize tasks effectively

Why Work for Us

At Arena Staffing, we value our employees and strive to create a positive and supportive work environment. As an IT Support Specialist, you will have the opportunity to work with a dynamic team, gain valuable experience, and contribute to the success of our company. We offer competitive compensation, benefits, and opportunities for growth and development.

If you are passionate about technology and enjoy helping others, we want to hear from you! Apply now to join our team as an IT Support Specialist and take your career to the next level.