IT SUPPORT ANALYST

VigorCare Pediatric Services; Detroit (MI); On-site; USD 52,000 - 75,000; Full time

Job summary

VigorCare Pediatric Services is seeking an IT Support Analyst to provide frontline technical assistance to staff, ensuring hardware, software, and network issues are resolved quickly. The role is full-time and permanent, with growth opportunities within the company.

The ideal candidate will have 2+ years in IT support, strong troubleshooting skills, and the ability to work independently and with the IT team across Windows and Mac environments.

Qualifications

• Bachelor's degree in Information Technology or related field.
• 2+ years in IT support.
• Strong knowledge of computer systems, networks, and software.
• Experience with Windows and Mac operating systems.
• Excellent problem-solving and troubleshooting skills.
• Ability to work independently and in a team environment.
• Excellent communication and customer service skills.
• Certifications such as CompTIA A+, Network+, or MCSA are a plus.

Responsibilities

• Provide technical support to employees for hardware, software, and network related issues
• Install, configure, and maintain computer systems and applications
• Monitor and maintain network and system security
• Train employees on new technology systems and processes
• Collaborate with other IT team members to implement new technology solutions
• Stay up-to-date with industry trends and advancements in technology

Skills

Hardware troubleshooting

Software troubleshooting

Network troubleshooting

Windows & macOS

Customer service

Independent & team work

Communication skills

Education

Bachelor's degree in Information Technology or related field

Tools

CompTIA A+

Network+

MCSA

Job description

The IT Support Analyst will be responsible for providing technical support and assistance to our employees, ensuring that our technology systems and processes are running smoothly. The ideal candidate will have a strong understanding of IT systems and be able to troubleshoot and resolve technical issues in a timely manner. This is a full-time, permanent position with opportunities for growth and development within the company.

Key Responsibilities:

• Provide technical support to employees for hardware, software, and network related issues
• Install, configure, and maintain computer systems and applications
• Monitor and maintain network and system security
• Train employees on new technology systems and processes
• Collaborate with other IT team members to implement new technology solutions
• Stay up-to-date with industry trends and advancements in technology

Qualifications:

• Bachelor's degree in Information Technology or related field
• 2+ years of experience in an IT support role
• Strong technical knowledge of computer systems, networks, and software
• Experience with Windows and Mac operating systems
• Excellent problem-solving and troubleshooting skills
• Ability to work independently and in a team environment
• Excellent communication and customer service skills
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA) are a plus