IT Support Specialist

Arena Staffing; Dallas (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Career growth opportunities

Dynamic and collaborative environment

Supportive and inclusive culture

Diverse range of clients

Job summary

Arena Staffing in Dallas, TX is seeking an experienced IT Support Specialist to provide hands-on technical support for our internal staff and clients. You will troubleshoot hardware and software, manage endpoints, and help maintain network and security.

The ideal candidate has a Bachelor's in IT, at least 2 years of IT support experience, and strong communication skills. You will work both independently and with a team to implement new systems and educate staff on best practices.

Qualifications

• Bachelor's degree in Computer Science, IT, or related field.
• At least 2 years in IT support or similar role.
• Proficient with Windows and Mac, Office apps, and common software.
• Experience with routers, switches, firewalls, and cloud services.
• Strong problem-solving and communication skills.
• Ability to work independently and in a team.

Responsibilities

• Provide technical support to internal staff and clients, troubleshooting hardware/software, network issues.
• Install, configure, and maintain desktops, laptops, printers, and peripherals.
• Monitor and maintain servers, networks, and IT infrastructure for performance and security.
• Assist with implementing new IT systems and technologies.
• Collaborate to develop and implement IT policies and procedures.
• Train staff on technology and software usage.
• Stay up-to-date with industry trends to provide innovative solutions.

Skills

Windows OS

Mac OS

Microsoft Office

Problem solving

Communication

Education

Bachelor's degree in Computer Science/IT

Tools

Office 365

Google Workspace

Networking fundamentals

Job description

Arena Staffing is a leading provider of staffing solutions for businesses of all sizes. We work with a diverse range of clients across various industries to provide top-quality talent and support services. As a growing company, we are constantly seeking talented individuals to join our team and help us deliver exceptional services to our clients.

Job Overview

We are seeking an experienced IT Support Specialist to join our team and provide technical support to our internal staff and clients. The ideal candidate will have a strong background in IT support, excellent communication skills, and a passion for providing exceptional customer service.

Key Responsibilities

• Provide technical support to internal staff and clients, including troubleshooting hardware and software issues, network connectivity, and system performance.
• Install, configure, and maintain hardware and software systems, including desktops, laptops, printers, and other peripherals.
• Monitor and maintain company servers, networks, and other IT infrastructure to ensure optimal performance and security.
• Assist with the implementation and maintenance of new IT systems and technologies.
• Collaborate with team members to develop and implement IT policies and procedures.
• Train and educate staff on the proper use of technology and software.
• Keep up-to-date with the latest industry trends and technologies to provide innovative solutions and support.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 2 years of experience in IT support or a similar role.
• Strong knowledge of Windows and Mac operating systems, Microsoft Office, and other commonly used software.
• Experience with network infrastructure, including routers, switches, and firewalls.
• Familiarity with cloud services, such as Office 365 and Google Workspace.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal skills.
• Ability to work independently and in a team environment.
• Certifications in relevant IT fields are a plus.

Why Work for Arena Staffing

• Competitive salary and benefits package.
• Opportunities for career growth and development.
• Dynamic and collaborative work environment.
• Supportive and inclusive company culture.
• Chance to work with a diverse range of clients and industries.

If you are a dedicated and skilled IT professional looking for a challenging and rewarding career opportunity, we want to hear from you. Apply now to join our team at Arena Staffing as an IT Support Specialist.