IT Support Specialist

Pinnacle Summit Partners; Orlando (FL); On-site; USD 42,000 - 57,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Dental & vision

Job summary

Pinnacle Summit Partners, based in Orlando, FL, is hiring an IT Support Specialist to maintain technology infrastructure and assist staff with technical issues. The role requires 2+ years of IT support experience, a bachelor’s degree in IT or related field, and strong knowledge of Windows and Mac OS.

You will troubleshoot, monitor networks, and implement security measures to keep systems secure and available.

Qualifications

• Bachelor's degree in IT or related field.
• 2+ years of IT support experience.
• Knowledge of Windows and Mac operating systems.
• Proficiency in troubleshooting and basic networking.

Responsibilities

• Provide level 1 technical support to employees, resolving hardware and software issues promptly and efficiently.
• Maintain and update our company's IT systems and software, ensuring they are running smoothly and securely.
• Assist in the implementation of new technologies and systems as needed.
• Monitor and maintain our network infrastructure, ensuring high availability and performance.
• Document and maintain accurate records of all IT activities and issues.

Skills

Windows OS

Mac OS

Networking basics

IT support

Troubleshooting

Education

Bachelor's degree in IT or related field

Job description

Pinnacle Summit Partners, a key player in financial services, is hiring an IT Support Specialist in Orlando, FL. This full-time role involves maintaining technology infrastructure and providing support to employees.

The IT Support Specialist will troubleshoot hardware and software issues, assist with network problems, and provide technical guidance to staff. They will also monitor system performance and implement security measures.

The IT Support Specialist will work in a team environment with the company's headquarters in Orlando, FL. They will collaborate with IT staff and other departments to ensure seamless operations.

The salary range for this position is $42,000 to $56,661 per year, depending on experience and location. Employees can expect comprehensive health insurance coverage, including medical, dental, and vision plans, as well as a retirement savings plan with employer contributions. Additionally, the company offers a generous paid time off policy, which typically includes vacation days, sick leave, and holidays. These benefits are designed to support the well-being and financial security of employees.

Candidates should have a bachelor's degree in IT or related field, 2+ years of IT support experience, and knowledge of Windows and Mac operating systems. Proficiency in troubleshooting and basic networking is required.

• Provide level 1 technical support to employees, resolving hardware and software issues promptly and efficiently.
• Maintain and update our company's IT systems and software, ensuring they are running smoothly and securely.
• Assist in the implementation of new technologies and systems as needed.
• Monitor and maintain our network infrastructure, ensuring high availability and performance.
• Document and maintain accurate records of all IT activities and issues.
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 2 years of experience in IT support or a similar role.
• Strong knowledge of Windows and Mac operating systems, as well as common office productivity software.
• Familiarity with networking concepts and protocols.
• Excellent communication and problem-solving skills.