IT Support Specialist

Manpower Group (USA); North Kingstown (RI); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Supplemental Life Insurance

Short Term Disability Insurance

401(k)

Job summary

Manpower Group (USA) is seeking an IT Support Specialist in North Kingstown, RI for first-level IT service desk support and proactive end-user assistance. You will log and resolve tickets via ServiceNow and help deploy Windows 11 devices for new hires.

Ideal candidates bring an associate degree or equivalent, up to one year of related experience, and strong English communication for global teams. Relevant Microsoft 365 knowledge is required.

Qualifications

• Associate’s degree or equivalent education and relevant work experience.
• 0–1 year of related IT support experience.
• Business-level English communication for supporting employees and global teams.
• Hands-on experience supporting Windows-based workstations and peripherals.
• Familiarity with Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint).

Responsibilities

• Provide first-level IT Service Desk support for incidents and service requests.
• Log, track, update, and resolve tickets in ServiceNow with accurate documentation and timely communication.
• Support onboarding activities for M&A, including Day 1 readiness and workstation deployment.
• Configure and deploy Windows PCs, including Windows 11 installation and troubleshooting.
• Provide technical support for Microsoft 365 apps (Outlook, Teams, OneDrive, SharePoint).

Skills

Problem solving

Communication

Proactive attitude

Global collaboration

Education

Associate degree or equivalent

Tools

ServiceNow

Windows 11

Microsoft 365

PC deployment

Job description

Our client, a leading organization in the manufacturing intelligence sector, is seeking a dedicated IT Support Specialist to join their team. As an IT Support Specialist, you will be part of the IT support department supporting employees and global IT teams. The ideal candidate will demonstrate strong problem-solving skills, excellent communication, and a proactive attitude, which will align successfully in the organization.

Job Title: IT Support Specialist

Location: North Kingstown, RI

Shift: 1st

What's the Job?

• Provide first-level IT Service Desk support for employee incidents and service requests.
• Utilize the IT service management platform (ServiceNow) to log, track, update, and resolve support tickets while maintaining accurate documentation and timely communication.
• Support M&A onboarding activities, including Day 1 employee readiness, workstation deployment, account validation, and basic IT setup.
• Configure and deploy Windows PCs, including standard Windows 11 installation, device configuration, user login verification, and troubleshooting.
• Provide technical support for Microsoft 365 applications and services, including Outlook, Teams, OneDrive, SharePoint, and Office applications.

What's Needed?

• Associate’s degree in Computer Science, Information Technology, or a related field, or an equivalent combination of education and relevant work experience.
• 0 – 1 year of related experience.
• Business-level English communication skills, with the ability to effectively support employees and collaborate with global IT teams.
• Hands-on experience supporting Windows-based workstations, including device setup, configuration, troubleshooting, and peripheral connectivity.
• Familiarity with Microsoft Office applications and Microsoft 365 services such as Teams, OneDrive, and SharePoint.

What's in it for me?

• Opportunity to develop technical skills in a dynamic environment.
• Collaborative team culture that values innovation and continuous improvement.
• Engagement with global IT support teams, expanding your professional network.
• Hands-on experience with enterprise-level IT support tools and processes.
• Potential for career growth within a forward-thinking organization.

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)