IT Support Tech

Mister Car Wash; Des Moines (IA); On-site; USD 42,000 - 54,000; Full time

Job summary

Mister Car Wash is seeking an IT Support Tech to provide comprehensive technical support across the organization, serving onsite and remote users with hardware, software, and network issue resolution. The role emphasizes reliability, security, and responsive service.

You will build systems, maintain documentation, and assist with infrastructure improvements while developing as a junior technician. Travel up to 25% is possible; 2 years IT support experience and relevant certifications are

Qualifications

• High school diploma or GED required; associate degree preferred.
• 2+ years of IT support experience preferred.
• CompTIA Fundamentals / CompTIA A+ or comparable certifications preferred.

Responsibilities

• Deliver Tier 1-2 support for internal users across multiple sites.
• Resolve a broad range of hardware and software issues via the service desk.
• Independently diagnose and troubleshoot complex problems; escalate when necessary.
• Foster relationships with end users through responsive communication and issue resolution.

Skills

Customer service

Communication

Multitasking

Problem-solving

Education

High school diploma or GED

Associate's degree in IT or related field

Tools

Microsoft Office Suite

Service desk software

Job description

We're currently seeking an IT Support Tech to join our team!

The IT Support Technician provides comprehensive technical support across the organization, ensuring consistent, secure, and responsive IT operations. This role serves both onsite and remote users by resolving hardware, software, and network issues independently and collaboratively. With increased scope and autonomy, it contributes to system deployment, infrastructure reliability, and documentation that empowers end users and junior technicians.

What You Will Do:

Technical Support & Troubleshooting:

• Deliver Tier 1-2 support for internal users across multiple sites.
• Resolve a broad range of hardware and software issues via the service desk.
• Independently diagnose and troubleshoot complex problems; escalated where necessary.
• Foster relationships with end users through responsive communication and issue resolution.

System Configuration & Maintenance:

• Build and configure systems including desktops, laptops, and peripheral devices.
• Perform Installs, updates, patching, and preventative maintenance of software and IT assets per company standards.
• Support lifecycle management of IT equipment across locations.

Network & Infrastructure Support:

• Assist with LAN/WAN, Wi-Fi, VOIP, and connectivity troubleshooting.
• Monitor and maintain network devices, addressing routine performance issues.
• Contribute to infrastructure improvements and system reliability.

Documentation & Field Support:

• Develop and update technical documentation and user guides.
• Maintain service records in the ticketing platform.

Note: The job duties above provide a general sense of the role; though, additional duties may be assigned as necessary.

How You Will Shine:

Education:

• High school diploma or GED required.
• Associate's degree in Information Technology or a related field preferred.

Experience:

• Minimum of 2 years of experience in IT support or a related technical role.
• Familiarity with Microsoft Office Suite and service desk platforms.
• Experience supporting diverse IT environments and troubleshooting hardware/software issues.
• Licenses/Certifications (preferred):
• CompTIA Fundamentals +/ CompTIA A + or Comparable.

Ability to Travel:

• Up to 25%

Knowledge, Skills, & Abilities:

• Strong desire to learn and grow in a technical environment.
• Excellent customer service and organizational skills.
• Effective written and verbal communication abilities.
• Ability to multi-task and manage time efficiently.
• Proficiency in supporting diverse networks and IT systems.
• Willingness to travel frequently and adjust to changing schedules.