IT Support Specialist (Hardware & Operations)

Astrix Inc.; Marlborough (MA); On-site; USD 41,000 - 51,000; Part time

Job summary

Astrix Inc. in Middlesex County, MA is seeking an IT Support Specialist—Hardware & Operations—to provide hands-on support for laptops, desktops, printers, and mobile devices across office and shop-floor environments.

The role includes imaging, setup, deployment, troubleshooting, and asset tracking for a 6-month contract. You will collaborate with IT teams, assist with onboarding and IT projects, and follow security and data protection policies.

Qualifications

• 1–3 years in IT support or related technical role.
• Hands-on experience building, configuring, deploying, and troubleshooting computers and peripherals.
• Basic knowledge of Windows operating systems, Microsoft 365, networking concepts, and hardware.
• Strong troubleshooting, organizational, and problem-solving skills.
• Attention to detail and ability to maintain accurate records.
• Ability to manage multiple requests, prioritize work, and meet deadlines.
• Strong customer service, interpersonal, and written/verbal communication skills.
• Ability to work in office and manufacturing environments.
• Ability to safely lift and move IT equipment.

Responsibilities

• Provide on-site hardware support for laptops, desktops, monitors, printers, and peripherals.
• Support onboarding, transfers, moves, and equipment refreshes with asset tracking.
• Build, image, configure, and deploy workstations and peripherals.
• Set up complete workstations including monitors, docking stations, and accessories.
• Respond to help desk requests with professional, customer-focused support.
• Document work, root cause, steps, and resolutions in the ticketing system.
• Coordinate IT equipment shipping, receiving, and inventory records.
• Maintain accurate IT asset inventories and shipping records.
• Assist with onboarding/offboarding and IT projects.
• Follow security and data protection policies in handling equipment and data.

Skills

Windows OS

Microsoft 365

Networking basics

Troubleshooting

Documentation

Customer service

Multi-environment work

Physical handling

Tools

Active Directory

Microsoft 365 Admin

Endpoint management

Ticketing systems

IT asset management

Job description

IT Support Specialist (Hardware & Operations)

Pay Rate Low: 30 | Pay Rate High: 37
Our client is a leading life sciences company that develops and manufactures tools and materials used in the production of biologic drugs. They are looking for a skilled IT Support Specialist - Hardware & Operations to join their growing team in Middlesex County, MA! This is a great opportunity to contribute to an innovative life science organization!
Job type: 6-month contract
Pay rate: $30- $37/hr.
Location: Middlesex County, MA

Position Summary

The IT Support Specialist provides hands-on technical support for computer hardware, end-user technology, equipment deployment, shipping, inventory, and day-to-day IT operations across office and manufacturing environments. This position is responsible for preparing, configuring, installing, troubleshooting, and maintaining computers and peripherals while delivering professional, timely, and customer-focused support to employees.

Key Responsibilities

• Provide on-site technical support for laptops, desktops, monitors, docking stations, printers, mobile devices, conferencing equipment, peripherals, and approved office or shop-floor technology.
• Support employee onboarding, transfers, moves, replacements, technology refreshes, and separations, including device preparation, deployment, recovery, and accurate asset tracking.
• Build, image, configure, install, and troubleshoot desktop and laptop computers, operating systems, software, applications, peripherals, and basic security settings.
• Set up and deploy complete workstations, including monitors, docking stations, keyboards, mice, printers, and other accessories.
• Respond to help desk requests and provide timely, professional, and customer-focused technical support to end users.
• Document work performed, root cause, troubleshooting steps, resolutions, and follow-up actions in the ticketing system with a high level of accuracy and detail.
• Handle IT equipment shipping, receiving, packaging, tracking, and delivery coordination for employees and locations.
• Maintain accurate IT asset inventories, equipment records, shipping records, and related documentation.
• Perform basic user administration, including account setup, password resets, permissions, onboarding, and offboarding support.
• Assist with Active Directory, Microsoft 365, endpoint management, and other standard IT systems and tools.
• Coordinate with Service Desk, Engineering, Security, Infrastructure, Asset Management, and other IT teams to resolve technical issues and complete service requests.
• Assist with IT projects, office moves, technology upgrades, hardware refreshes, and other operational initiatives.
• Follow company security, data protection, safety, and IT policies when handling equipment, systems, and user information.
• Deliver professional support while effectively balancing urgency, confidentiality, business needs, and regulatory requirements.

Required Qualifications

• 1-3 years of experience in IT support, desktop support, help desk, or a related technical role.
• Hands-on experience building, configuring, deploying, and troubleshooting computers and peripherals.
• Basic knowledge of Windows operating systems, Microsoft 365, networking concepts, and common computer hardware.
• Strong troubleshooting, organizational, and problem-solving skills.
• Excellent attention to detail and ability to maintain accurate records.
• Ability to manage multiple requests, prioritize work effectively, and meet deadlines.
• Strong customer service, interpersonal, and written and verbal communication skills.
• Ability to work effectively in both office and manufacturing environments.
• Ability to safely lift and move IT equipment as needed.

Preferred Qualifications & Skills

• Experience with Active Directory and Microsoft 365 administration.
• Familiarity with endpoint management, imaging, provisioning, or device deployment tools.
• Experience with IT asset management systems and ticketing platforms.
• Experience with shipping, receiving, inventory control, or equipment logistics.
• CompTIA A+, Network+, ITIL, or similar technical certification.
• Familiarity with standard IT security practices, endpoint security, and data protection requirements.