IT Support Specialist

Poel Group Staffing Inc.; New York (NY); On-site; USD 80,000 - 100,000; Full time

Job summary

Poel Group is seeking an IT Support Specialist in Williamsburg, Brooklyn, to provide technical support to customers and help resolve software and connectivity issues.

The ideal candidate will have strong troubleshooting, excellent communication, and a customer-focused approach. The schedule includes Monday–Thursday, 9:00 AM–6:00 PM, plus alternating weekend shifts on Friday 9:00 AM–12:00 PM and Sunday 12:00 PM–6:00 PM.

Qualifications

• Previous IT experience in technical support, help desk, or a similar role.
• Strong troubleshooting and problem-solving abilities.
• Excellent communication and customer service skills.
• Comfortable explaining technical concepts to nontechnical users.
• Organized, patient, and able to manage multiple support requests.
• Willingness to work the specified schedule, including every other weekend.

Responsibilities

• Provide technical support and troubleshooting to customers.
• Diagnose and resolve software, connectivity, and general IT issues.
• Guide customers through technical questions and problem resolution.
• Escalate complex issues when necessary and follow up to ensure resolution.
• Document support requests and maintain accurate records.
• Work with the internal team to improve the customer support experience.

Skills

Troubleshooting

Customer service

Technical support

Communication

Job description

IT Support Specialist Location: Williamsburg, Brooklyn Schedule: Monday–Thursday, 9:00 AM–6:00 PM, plus every other weekend Weekend Hours: Friday, 9:00 AM–12:00 PM; Sunday, 12:00 PM–6:00 PM Salary: $80,000–$100,000, depending on experience

Position Overview

We are seeking an IT professional to join a growing technology company and provide technical support to customers. The ideal candidate has a solid IT background, strong troubleshooting skills, and excellent communication skills. This role is suited for someone who enjoys solving technical problems and helping customers navigate technology-related issues.

Key Responsibilities

• Provide technical support and troubleshooting to customers.
• Diagnose and resolve software, connectivity, and general IT issues.
• Guide customers through technical questions and problem resolution.
• Escalate complex issues when necessary and follow up to ensure resolution.
• Document support requests and maintain accurate records.
• Work with the internal team to improve the customer support experience.

Qualifications

• Previous IT experience in technical support, help desk, or a similar role.
• Strong troubleshooting and problem-solving abilities.
• Excellent communication and customer service skills.
• Comfortable explaining technical concepts to nontechnical users.
• Organized, patient, and able to manage multiple support requests.
• Willingness to work the specified schedule, including every other weekend.