Enterprise IT Support

NetCost Market; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

NetCost Market in Brooklyn, NY seeks an IT Enterprise Support Specialist for a six-month temporary position within the Service Department. You will diagnose and troubleshoot software and hardware problems, support remote and on-site users, and ensure smooth IT operations.

Ideal candidates have 2+ years IT experience, strong operating systems knowledge, and the ability to work well in a team, with the capacity to lift hardware up to 50 pounds.

Qualifications

• Bachelor's degree required or equivalent years of experience; CS degree or related field preferred.
• 2+ years’ experience in IT.
• Ability to troubleshoot hardware and software problems.
• 1-2 years’ experience in hardware/software support.
• Expert knowledge of how operating systems and software work.
• Excellent problem-solving skills.
• Capacity to work well within a team.
• Ability to lift and handle packages/hardware weighing ~50 pounds or more.

Responsibilities

• Administer sales reports and client activity for IT Support team.
• Diagnose and troubleshoot software and hardware problems.
• Resolve network issues and configure operating systems.
• Use remote desktop connections to provide immediate support.
• Test and deploy software and hardware changes.
• Maintain historical records of hardware and software changes and revisions.
• Contribute to team effort by accomplishing related results as needed.

Skills

Bachelor's degree

IT experience

Troubleshooting

Hardware support

OS knowledge

Problem solving

Teamwork

Lifting

Education

Bachelor's degree or equivalent (CS/related field)

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Service Department Brooklyn, NY, US

IT Enterprise Support Specialist (6 Month Temporary Position)

Company Overview:

At NetCost Market, we strive to meet the highest standards. Fresh produce, value for money, and a uniquely positive shopping experience are the foundations on which we operate, bringing the complete shopping experience to the community.

Job Duties and Responsibilities:

Responsible for administering sales reports and client activity for IT Support team. The IT Enterprise Support Specialist will diagnose and troubleshoot software and hardware problems. Your responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support.

• Evaluates system potential by testing compatibility of new programs with existing programs.
• Evaluates expansions or enhancements by studying work load and capacity of computer system.
• Achieves computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action.
• Confirms program objectives and specifications by testing new programs; comparing programs with established standards; making modifications.
• Improves existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications.
• Evaluates vendor-supplied software by studying user objectives; testing software compatibility with existing hardware and programs.
• Places software into production by loading software into computer; entering necessary commands.
• Places hardware into production by establishing connections; entering necessary commands.
• Maximizes use of hardware and software by training users; interpreting instructions; answering questions.
• Maintains system capability by testing computer components.
• Prepares reference for users by writing operating instructions.
• Maintains historical records by documenting hardware and software changes and revisions.
• Maintains client confidence and protects operations by keeping information confidential.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Contributes to team effort by accomplishing related results as needed.

Preferred Qualifications:

• Bachelor's degree required or equivalent years of experience, Computer Science degree or related field preferred.
• 2 plus years’ experience in IT.
• Ability to troubleshoot hardware and software problems
• 1-2 years’ experience in hardware/software support
• Expert knowledge in how operating systems and software works.
• Excellent problem-solving skills.
• The capacity to work well within a team.
• Ability to lift and handle packages/hardware with the approximate weight of 50 pounds or more.