IT Support Specialist

Dandy mini mart; Sayre (Bradford County); On-site; USD 26,000 - 37,000; Full time

Job summary

Dandy mini mart is seeking an IT Support Specialist to resolve information system issues across workstations, software, printers, and network components at Sayre locations. You will handle incidents, provide user training, and assist with hardware setup.

Reporting to the CTO, you will help evaluate technology improvements, maintain onsite hardware, and document processes. The role requires travel to PA/NY stores and strong communication in a team environment.

Qualifications

• Background in technology with experience supporting Windows OS, hardware and software.
• Experience troubleshooting hardware and network problems.
• Understanding of basic networking principles.
• Network troubleshooting background or understanding of network technology or telephony
• Must have a valid driver’s license and ability to travel to store locations as required in PA and NY.

Responsibilities

• Resolve routine to complex information system issues relating to workstations, software applications, printers, network, servers, LAN connectivity, wireless networking.
• Take action and ownership to solve problems in response to queries and support tickets raised by business users.
• Install, modify, and repair computer hardware and software.
• Setup and Install computers and peripherals for users and train new users.
• Evaluate and propose technology improvements under the direction of IT manager.
• Maintain onsite hardware to plan refresh cycles and propose budget.
• Write training manuals and document new processes and procedures.
• Run diagnostic programs to resolve problems.
• Perform other tasks assigned by IT manager.
• Clear, professional telephone/communication skills.
• Ability to work well in a TEAM environment.

Skills

Windows OS troubleshooting

Network troubleshooting

Communication

Teamwork

Analytical problem-solving

Tools

MS Office

Printers

LAN/WAN hardware

Wireless networking

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

IT Support Specialist

Williams-Corporate-99 Regular Full-Time D-99, Sayre, PA, US

Job Title: Jr. IT Resource

Reports to: Chief Technology Officer

Starting rate is $23/hour, increases based on experience

Essential Duties and Responsibilities:

• Responsible for resolving routine to complex information system issues relating to all technology including workstations, software applications, printers, network, servers, LAN connectivity, wireless networking
• Take action and ownership to solve problems in response to queries and support tickets raised by business users
  • Ask questions to determine nature of problem
  • Run diagnostic programs to resolve problems
  • Walk customer through problem-solving process
  • Respond to queries either in person, email, messaging apps or over the phone
• Install, modify, and repair computer hardware and software
• Setup and Install computers and peripherals (Camera, Printers, Docks, scanners etc) for users and train new users
• Evaluate and propose technology improvements under the direction of IT manager
• Maintain and be responsible for hardware onsite to plan refresh cycles and propose budget
• Write training manuals, document new processes and procedures
• Run diagnostic programs to resolve problems
• Perform other tasks assigned by IT manager
• Clear, professional, and friendly telephone/communication skills
• Ability to work well individually, as well as in a TEAM environment.
• Ability to communicate effectively with all TEAM members and clients.
• Strong organizational skills: ability to multitask and prioritize in a fast-paced environment.
• Demonstrates analytical and problem-solving skills

Qualifications and Requirements:

• Background in technology with experience in supporting Windows OS, hardware and software, printers, MS Office, and LAN/WAN issues.
• Experience troubleshooting hardware and network problems.
• Understanding of basic networking principles.
• General technology troubleshooting skills.
• Network troubleshooting background or understanding of network technology or telephony
• Must have a valid driver’s license and ability to travel to store locations as required in PA and NY.
• Represent yourself and TEAM Dandy positively and respectfully.
• Standing or walking around premises for extended periods of time.
• Requires frequent bending and reaching.
• Requires lifting 10-20 pounds of weight frequently and lifts or maneuvers up to 50 pounds of weight on occasion.