IT Support Specialist

The New Jewish Home; New York (NY); Vor Ort; USD 60.000 - 90.000; Vollzeit

Zusammenfassung

The New Jewish Home in Manhattan's Upper West Side is seeking a full-time IT Support Specialist to join our Information Technology team. The role provides hands-on support for desktops, laptops, tablets, printers, and mobile devices, ensuring smooth operation of hardware, software, and network connectivity across multiple locations.

You will troubleshoot issues, document requests in the ticketing system, deploy and maintain workstations, and help protect PHI and data privacy.

Qualifikationen

• 2nd-level technical support for desktops, laptops, tablets, printers, mobile devices, and peripherals.
• Troubleshoot hardware, software, OS, and network issues.
• Document and track requests in the ticketing system with timely closure.
• Develop imaging solutions for multiple device models.

Aufgaben

• Provide second-level technical support for desktops, laptops, tablets, printers, mobile devices, peripherals, and related technology systems.
• Troubleshoot and resolve hardware, software, operating system, and network connectivity issues.
• Document, track, and resolve support requests through the ticketing system, ensuring timely closure and communication.
• Configure, deploy, and maintain computer hardware, software applications, drivers, and operating systems.
• Perform routine maintenance, updates, and repairs to ensure optimal system performance and security.
• Collect and analyze technical data to diagnose and resolve computer-related issues.

Kenntnisse

Technical support

Customer service

Communication

Training

On-call experience

Vendor liaison

Tools

Ticketing system

PHI security protocols

Jobbeschreibung

The Information Technology ( IT) Department of The New Jewish Home, located in the Upper West of Manhattan, is seeking a full time IT Support Specialist , to join our team.

IT Support Specialist

Location: New York, NY
Department: Information Technology
Reports To: Director of Information Technology

About the Role

The IT Support Specialist plays a critical role in ensuring the efficient operation, maintenance, and security of the organization's technology infrastructure. This position provides hands-on technical support for end users, computer systems, hardware, software, and network connectivity across multiple locations.

The successful candidate will serve as a key resource for troubleshooting technical issues, implementing technology solutions, maintaining system performance, and supporting organizational goals through exceptional customer service. This role also acts as a liaison with the outsourced Help Desk vendor, fostering effective communication and identifying opportunities for service improvement.

Key Responsibilities

Technical Support & Operations

• Provide second-level technical support for desktops, laptops, tablets, printers, mobile devices, peripherals, and related technology systems.
• Troubleshoot and resolve hardware, software, operating system, and network connectivity issues.
• Document, track, and resolve support requests through the ticketing system, ensuring timely closure and communication.
• Configure, deploy, and maintain computer hardware, software applications, drivers, and operating systems.
• Perform routine maintenance, updates, and repairs to ensure optimal system performance and security.
• Collect and analyze technical data to diagnose and resolve computer-related issues.

System Administration & Deployment

• Develop, maintain, and manage computer imaging solutions for multiple device models.
• Set up and deploy new workstations and hardware devices.
• Evaluate software compatibility and test new applications prior to implementation.
• Maintain inventory and lifecycle management of IT assets.

Security & Compliance

• Safeguard protected health information (PHI), financial information, and organizational data in accordance with established security and privacy protocols.
• Identify, document, and promptly report information security incidents.
• Promote and model best practices related to information security, confidentiality, and data privacy.

Customer Service & Training

• Deliver exceptional customer service to end users across the organization.
• Communicate technical concepts in a clear and professional manner to both technical and non-technical users.
• Provide training and guidance to help staff maximize technology utilization and prevent recurring issues.
• Escalate unresolved concerns and user dissatisfaction to IT leadership as appropriate.

Additional Responsibilities

• Participate in an on-call rotation to support critical IT issues during evenings, weekends, and holidays.
• Collaborate with IT team members and external service providers to achieve departmental objectives.
• Support special projects and perform other duties as assigned.