IT Support Specialist

Amcor; New London (WI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental and vision plans

Flexible time off

Holidays starting at 8 days per year

Wellbeing program

401(k) with company match

Tuition Reimbursement

Discretionary annual bonus

Job summary

Amcor Limited is seeking an IT Support Specialist to deliver standard IT services across Amcor sites, supporting up to about 1,000 devices per FTE. You will manage user support processes, assets, security, and budgets, working with internal and external stakeholders.

The role requires technical education in CS or equivalent, Windows Server expertise, and the ability to troubleshoot efficiently while communicating clearly in English.

Qualifications

• Technical education in computer science or equivalent.
• Fluent English communication (spoken, written).
• Windows Server experience and server virtualization knowledge.
• Cisco certifications are a plus and ITIL Foundations desirable.
• Ability to multitask in a fast-paced environment and troubleshoot effectively.

Responsibilities

• Delivery of IT services for a site or multiple sites (up to ~1,000 devices) managed per FTE.
• Maintain user support processes, IT asset management, and security systems.
• Provide L1/L2 support and escalate to L3 for server/virtualization issues.
• Recommend and implement end-user training and best practices.
• Ensure alignment with global IT standards and site leadership on IT matters.

Skills

Multitasking

Troubleshooting

Communication

Fluent English

Education

Technical education in Computer Science or equivalent

Tools

Windows Server

Cisco certifications

ITIL Foundations

Server virtualization

TCP/IP networking

Job description

Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world.At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business.Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.To learn more about playing for Team Amcor, visit www.amcor.com I LinkedIn I Glassdoor I Facebook I YouTubeJob DescriptionAbout The RoleThe IT Support Specialist is a key player in delivering standard solutions that support processes at Amcor’s sites.This role typically performs independently, requiring minimal guidance from leadership in day-to-day activities, despite serving as the primary IT point of contact at the facility.Principal AccountabilitiesDelivery of IT services for a site or multiple sites within a ratio of up to approx. 1,000 devices (PCs, Servers, Printers, Local Network equipment) managed per FTE.Management of IT Service Delivery activities at the site(s) including maintaining all user support processes, customer relations and IT asset management (procurement, configuration, repair, projects, local budget consulting, license management, security systems and phone systems).Exercises discretion and independent judgment in prioritizing tasks, troubleshooting, and coordinating with internal and external stakeholders.Ability to support (L1 and L2) for the Amcor standard workstation deployment and support.Ability to support (L3) for Server and Virtualization environmentThis role demands a high level of problem-solving and communication, including providing updates on changes and projects, as well as implementing end-user training and best practices at the sites.Ensure operational activities aligns with global IT standards and security policies, advising site leadership on IT-related matters.Provides input on local IT budgets, aligning with Group IT standards and cybersecurity policy.IT Asset managementEnsure computer rooms and IDF are properly organized according to the local standards.Ensure coverage of critical IT issues 24X7 at the sites, when/ if applicable.Knowledge and ExperienceTechnical education in computer science or equivalent experience/studiesAny Windows/Cisco certifications are a plusITIL Foundations desirableAbility to multitask and handle high volumes in a fast-paced and demanding environmentStrong interpersonal and communication skillsStrong Troubleshooting skillsFluency in English communication (spoken, written); other languages will be considered an advantageProject experience is advantageousGood knowledge in configuring, managing and troubleshooting Windows Server Operating SystemsKnowledge of server virtualizationAbility to define and to check a Disaster Recovery Plan (DRP) and a Business Continuity Plan (BPC)Good knowledge of TCP/IP and basic NetworkingOur ExpectationsWe expect our people to be guided by The Amcor Way and demonstrate our Values every day to enable the business to win. We are winning when:Our people are engaged and developing as part of a high-performing Amcor teamOur customers grow and prosper from Amcor’s quality, service, and innovationOur investors benefit from Amcor’s consistent growth and superior returnsThe environment is better off because of Amcor’s leadership and productsEqual Opportunity Employer/Minorities/Females/Disabled/Veterans/Sexual Orientation/Gender IdentityAmcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.If you would like more information about your EEO rights as an applicant under the law, please click on the \"Know Your Rights: Workplace Discrimination is Illegal\" Poster. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 224-313-7000 and let us know the nature of your request and your contact information.E-VerifyWe verify the identity and employment authorization of individuals hired for employment in the United States.BenefitsWhen you join Amcor, you will have access to a comprehensive benefits and compensation package that includes:Medical, dental and vision plansFlexible time off, starting at 80 hours paid time per year for full-time salaried employeesCompany-paid holidays starting at 8 days per year and may vary by locationWellbeing program & Employee Assistance ProgramHealth Savings Account/Flexible Spending AccountLife insurance, AD&D, short-term & long-term disability, and voluntary benefitsPaid Parental LeaveRetirement Savings Plan with company matchTuition Reimbursement (dependent upon approval)Discretionary annual bonus program (initial eligibility dependent upon hire date)