IT Support Specialist

World Academy - NH; Nashua (NH); On-site; USD 45,000 - 65,000; Full time

Job summary

World Academy - NH is seeking a dependable Full-Time IT Support Specialist (School-Based) in Nashua, NH, to support the IT Manager and ensure staff, administration, and systems operate smoothly in a secure digital environment. Immediate start with ongoing opportunities within a school setting.

The role focuses on daily tech support, system maintenance, and cyber safety practices across the campus, including classroom AV and networked devices.

Qualifications

• Bachelor's degree required or related field.
• 1 year of relevant IT support experience preferred.
• Citizenship, residency or work visa required.

Responsibilities

• Provide day-to-day technical support to staff and students for hardware, software, and connectivity issues.
• Assist in maintaining and troubleshooting Microsoft 365 and Google Workspace, printers, and internal servers.
• Support technology use across school operations and classroom/office IT needs.
• Respond to help desk requests and escalate complex issues to Head of School or external IT provider.
• Help maintain data security and cyber safety best practices in the school environment.
• Support AV setups and device troubleshooting in classrooms and offices.
• Maintain documentation of user requests and troubleshooting steps.

Skills

Tech support

Customer service

Communication

Organizational skills

Attention to detail

Reliability

Team collaboration

Education

Bachelor's degree

Tools

Microsoft 365

Google Workspace

Printers

Internal servers

Job description

IT Support Specialist

World Academy - NH - Nashua, New Hampshire. Open in Google Maps

Job Details

Job ID: 5923677

Application Deadline: Posted until filled

Posted: Sep 11, 2026 12:00 AM (UTC)

Starting Date: Immediately

Job Description

Job Title: Full-Time IT Support Specialist (School-Based)

We are seeking a dependable and tech-savvy IT Support Specialist to assist our Manager of Information Technology in supporting the daily technology needs of our school community. This role plays a critical part in ensuring that staff, administration, and systems operate smoothly and efficiently in a secure digital environment.

Key Responsibilities

• Provide day-to-day technical support to school staff and students for hardware, software, and connectivity issues.
• Assist in maintaining and troubleshooting systems such as Microsoft 365, Google Workspace (Gmail, Docs, Drive), Printers, and internal servers.
• Support technology use across school operations
• Respond to help desk requests, resolve basic IT issues, and elevate more complex issues to the Head of School or our External IT Security Company.
• Help maintain data security and implement best practices for cyber safety within the school setting.
• Support classroom and office technology, including audio/visual setups and device troubleshooting.
• Maintain documentation of user support requests, troubleshooting steps, and recurring issues.

Qualifications

• Strong customer service and communication skills...Must be able to assist individuals with varying levels of tech experience
• Highly organized, with the ability to multitask and manage priorities
• A sense of urgency and attention to detail to meet the fast-paced needs of a school environment
• Demonstrates reliability, confidentiality, and a collaborative spirit
• Prior experience providing technical support in an educational setting preferred but not required
• Bachelor's degree in related field

Position Type: Full-time

Job Categories: Support Staff > Computer Support

Job Requirements

• At least 1 year(s) of relevant experience preferred.
• Bachelor degree preferred.
• Citizenship, residency or work visa required

Contact Information

• Meagan Vandeventer
• 138 Spit Brook Rd
• Nashua, New Hampshire 03062
• Phone: [phone]
• Email: [e-mail]