IT Help Desk Supoort

Notre Dame Academy; Hingham (MA); On-site; USD 65,000 - 72,000; Full time

Benefits offered by this job

Health Benefits

HRA coverage

Paid Time Off

Job summary

Notre Dame Academy in Hingham, MA, is seeking an IT Help Desk Support to provide on-site, phone, and remote technical assistance for students and staff. The role reports to the Director of Technology and Infrastructure in a busy education environment.

The position offers full-time hours, competitive benefits, and opportunities to maintain and improve school IT systems while delivering exceptional end-user support.

Qualifications

• Two or more years of desktop and peripheral support in a networked environment.
• Experience supporting Windows WAN/LAN and Microsoft Office.
• Two or more years of Help Desk or Customer Support over the phone.
• Bachelor’s degree and/or IT certifications preferred.

Responsibilities

• Troubleshoot hardware, peripheral hardware, software, internet and network issues.
• Provide on-site, remote, and Help Desk support as first responder.
• Set up A/V equipment for meetings and events.
• Document requests and update work orders in the tracking system.
• Configure and deploy new or upgraded hardware, software, and network gear.
• Create and maintain user accounts and permissions (Active Directory).
• Support information security practices for end-user tech.
• Coordinate with external vendors for installs/repairs.
• Perform other duties as assigned.

Skills

Desktop support

Windows troubleshooting

Microsoft Office

Network troubleshooting

Help Desk

Customer service

Education

Bachelor's degree

IT certifications

Tools

Active Directory

Remote support tools

Job description

IT Help Desk Supoort

Notre Dame Academy Notre Dame Academy - Hingham, Massachusetts Open in Google Maps

Job Details

Job ID: 5901425

Application Deadline: Posted until filled

Posted: Aug 25, 2026 12:00 AM (UTC)

Starting Date: Immediately

Job Description

Position: IT Help Desk Support, full-time

Department: Technology

Hours: Full-time weekdays, some nights and weekends needed for school events

FLSA: Non-Exempt

Salary Range: $65,000-$72,000

Join us at Notre Dame Academy - Hingham, an all-female college preparatory high school dedicated to empowering young women in grades 6-12. As a vibrant Catholic learning community sponsored by the Sisters of Notre Dame de Namur, we focus on personal faith formation, academic excellence, and social responsibility.

The IT Help Desk Support position provides technical support in person, over the phone at the Help Desk, and remotely by solving technical problems, maintaining systems and enhancing services provided by the Information Technology department.

The IT Help Desk Support position reports to the Director of Technology and Infrastructure.

Offerings:

• Comprehensive Health Benefits: Health, dental, and vision insurance to support you and your family.
• Health Reimbursement Arrangement (HRA): We cover 60% of the first part of your deductible to ease your healthcare costs.
• Generous Paid Time Off:
  • 4 weeks of vacation to recharge
  • 4 personal days for your well-being
  • 6 sick days to take care of yourself when needed
  • Paid Family Medical Leave to support you during significant life events

Key Responsibilities:

• Troubleshoot and resolve problems with computer hardware, peripheral hardware (printers, copiers, faxes, scanners, etc.), software, internet and network service, email, phones and phone service, and network and internet equipment.
• Provide troubleshooting and support via on-site/desk-side visits, remote connections, and the Information Services Help Desk. Serve as the initial responder at the Help Desk to requests made via phone calls, emails, and in person.
• Set up A/V equipment and provide support for meetings, training, and events.
• Document requests and issues in the department tracking system and assign, update, and complete work orders.
• Prepare, configure, and deploy new, replacement, or upgraded computer hardware, peripheral hardware, software, phones, and network equipment and cables.
• Create and maintain user accounts, shared resources and permissions with Active Directory, and many internal systems.
• Contribute to the maintenance and application of hardware, software, and processes for information security, particularly in regard to end-user hardware, software, and processes.
• Work with external vendors for installations and repairs when assigned.
• Other duties as assigned.

Education & Experience Requirements:

• Two or more years experience supporting desktops, laptops, and peripherals in a networked environment, with moderate to advanced experience in installing, upgrading, and troubleshooting Microsoft Windows and Microsoft Office. Experience resolving internet, network, and telephone connectivity problems.
• Two or more years demonstrated Help Desk or Customer Support experience assisting others over the phone.
• Experience supporting computers in a Windows WAN/LAN environment.
• Bachelor’s degree and/or relevant professional certifications in Information Systems, Computers Science, or related field preferred
• Experience participating in projects for IT support and/or enhancements.
• Demonstrated teamwork and customer service skills in a fast-paced, multitasking environment.
• Ability to lift and transport moderately heavy objects such as computer and peripherals.

The Ideal Candidate Posses:

• Ability to identify, analyze, troubleshoot, and solve complex programs.
• Ability to create and maintain a good rapport with end-users, colleagues, and vendors, whether over the phone, via email, or in person. Customer service oriented with ability to negotiate and resolve differences.
• Detail-oriented, well-organized, and accurate.
• Ability to prioritize and to set and meet deadlines. Ability to effectively handle various duties simultaneously and works well under pressure.
• Strong verbal and written communication skills.
• Ability to work as a member of multidisciplinary groups as well as work independently with minimal supervision.

At Notre Dame Academy, we celebrate diversity and strive to create a working and learning environment that reflects our community. We encourage candidates of all backgrounds to apply.

Position Type: Full-time

Salary: $65,000 to $72,000 Per Year

Job Categories:

Administration > Technology

Support Staff > Network Services

Welcome to Notre Dame Academy

Notre Dame Academy is a vibrant, Catholic, college-preparatory learning community, sponsored by the Sisters of Notre Dame de Namur. The Academy guides young women in their personal faith formation, challenges students to pursue academic excellence, and encourages social responsibility on behalf of global justice.

Equal Opportunity Employer

Notre Dame Academy is an equal opportunity employer.

Job Requirements

• At least 2 year(s) of relevant experience preferred.
• Bachelor degree preferred.
• Citizenship, residency or work visa required

Contact Information

• Derrick Costa
• 1073 Main St.
• Hingham, Massachusetts 02043
• Phone: [phone]
• Fax: [phone]
• Email: [e-mail]

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