IT Support Technician

Siegel Group; Las Vegas (NV); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Mobile device

Mileage allowance

Job summary

The Siegel Group Nevada, Inc is hiring an IT Support Technician in Las Vegas, NV. The role focuses on delivering strong IT support across corporate offices, hotels, and apartment properties with high customer service standards.

Responsibilities include on-site and remote support, AD onboarding, Office 365 management, and proactive maintenance. Excellent communication and the ability to work in a fast-paced environment are essential.

Qualifications

• Associate's degree in Computer Science or related field; 1+ years' experience troubleshooting and maintaining desktop systems.
• Network certifications are a plus.
• Other technology certifications are a plus.
• Demonstrates professional writing and verbal communication; able to multi-task in a fast-paced environment; communicates technical concepts in layman's terms.

Responsibilities

• Provide technical support and troubleshooting for network, desktop, and systems hardware/software.
• Screen and diagnose internal inquiries related to PCs and related systems in offices, hotels, and apartment buildings.
• Troubleshoot malware/virus infections and resolve issues.
• Install, configure, and upgrade computer hardware and software.
• Provide end-user software troubleshooting and support.

Skills

IT support

Customer service

Troubleshooting

Communication skills

Education

Associate's degree in Computer Science or related field

Tools

Active Directory

Office 365

Remote diagnostics

Windows 7-10

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

RESPONSIBILITIES:

The Siegel Group Nevada, Inc, a real estate investment and management company, has an immediate opening for an IT Support Technician in Las Vegas, NV.
Excellent opportunity for goal-oriented, independent, high-energy, knowledgeable IT professional with outstanding customer service and well-rounded IT skills.
We are looking for a top-notch IT Support Technician to join the IT department at an established, nimble, fast moving company. A comprehensive compensation plan includes medical insurance, mobile device, and mileage allowance.
Daily activities require an individual to be capable of handling both routine and complex troubleshooting activities: working in office, utilizing remote diagnostics, or jumping in the car to head to a site. This is a critical position that requires interaction with internal customers, Senior level executives, outside vendors.

Key Responsibilities include:

• On a day to day basis, the technician’s responsibilities will be to provide technical support and troubleshooting network, desktop, and/or systems hardware and software.
• Screens and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems in our corporate office, hotels, and flexible stay apartment buildings.
• Malware/Virus troubleshooting and resolution
• Install, configures and upgrade computer hardware and software.
• Provides end-user software troubleshooting and support.
• Applies advanced diagnostic techniques to identify problems, investigate causes and recommend solutions.
• Provides on-boarding processing to include Active Directory account creation; distribution list association; iPhone configuration; and Office365 and network accounts.
• Participates in the administration of e-mail systems.
• Provides phone, help-desk, and onsite support for local and remote users.
• Maintains current knowledge of relevant technologies as assigned.
• Participates in special projects as required.

Candidate Requirements:

• Associate's degree in Computer Science or related field from an accredited college or university; 1+ years' moderate to complex experience troubleshooting and maintaining desktop systems and peripherals. Equivalent combinations of education and experience may be considered.
• Network certifications are a plus.
• Other Technology certifications a plus
• Demonstrates professional writing skills; verbal communication; is comfortable in a multi-tasking; fast paced work environment. Possesses the ability to communicate technical knowledge in layman terms; to work independently; is aggressively motivated in the pursuit of knowledge and is selflessly team oriented.
• Must be in good standing with DMV and have valid driver's license

Knowledge and experience in:

• Windows 7-10
• Active Directory Administration Router, firewall, and switch configuration and troubleshooting
• LAN, SDWAN, VoIP, DHCP and DNS configuration and troubleshooting
• POTS and low voltage cabling
• Punch-down of 66 and 110 blocks

Physical Demands:

• This job requires the employee to regularly talk and hear. The employee is often required to stand, walk, bend, kneel, stoop, crouch, crawl, lift, balance, push, pull, and climb.
• The employee must frequently lift and/or move items over 50 pounds.
• This job requires close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Must be able to stand or sit for extended periods of time
• Must be able to drive to client locations.

For the right candidate, there is tremendous opportunity to grow in this company. We are in a growth mode. That means it's a fast-paced environment and opportunities will grow as the company does.
This is a full-time position. 8am-5pm, 40 hours per week. On call on rotation. Must be willing to travel out of state (10%), and work overtime when necessary.
Compensation commensurate with experience.