IT Support Specialist

Horizon Meadows Group; Las Vegas (NV); On-site; USD 55,000 - 73,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Professional development opportunities

Job summary

Horizon Meadows Group in Las Vegas, NV is seeking an IT Support Specialist for full-time employment to maintain and troubleshoot IT systems. You will resolve hardware and software issues, assist employees, and help maintain network security.

You'll collaborate with the IT team in a fast-paced environment, participate in IT infrastructure projects, and stay current with IT trends to support multiple company locations across Nevada.

Qualifications

• Bachelor’s degree in IT or related field.
• 2+ years of IT support experience.
• Experience with Windows and macOS.
• Familiarity with networking concepts.
• ITIL knowledge is a plus.
• Cloud services and virtualization familiarity is a bonus.

Responsibilities

• Provide technical support to employees and resolve IT issues.
• Troubleshoot and resolve hardware and software problems promptly.
• Install, configure, and maintain software and hardware.
• Maintain records of IT activities and asset management.
• Collaborate with other departments to address IT needs.
• Stay current with IT trends and participate in infrastructure projects.

Skills

Technical troubleshooting

Communication skills

Under pressure

ITIL knowledge

Education

Bachelor's degree in IT

Tools

Cloud services

Virtualization

Job description

Horizon Meadows Group is seeking an IT Support Specialist in Las Vegas, NV for full-time employment. The role involves maintaining and troubleshooting IT systems to ensure smooth operations.

Daily tasks include resolving hardware and software issues, providing technical support to employees, and maintaining network security. You will also assist in IT infrastructure projects and updates.

You will collaborate closely with the IT team in a fast-paced, ever-changing work environment. The office is situated in the vibrant city of Las Vegas, Nevada, offering a unique blend of urban and desert landscapes. This location provides ample opportunities to support various company locations, both within the state and beyond, ensuring a diverse and challenging work experience. The dynamic nature of the role will keep you engaged and continuously learning, while the diverse company locations will expose you to different cultures and business practices. This unique setting will not only enhance your professional growth but also provide a rich, multifaceted work experience.

The salary range for this position is between $55,000 and $72,557 per year, providing a competitive compensation package. Employees can expect comprehensive health insurance coverage, including medical, dental, and vision plans, to ensure their well-being and that of their families. Additionally, the company offers robust retirement plans, such as a 401(k) with a company match, to help employees save for their future. Professional development opportunities are also available, allowing employees to enhance their skills and advance their careers within the organization.

Requirements include a bachelor's degree in IT or related field, 2+ years of IT support experience, proficiency in Windows and macOS, and knowledge of networking concepts.

What you'll do:

1. Provide top-notch technical support to our team, ensuring everyone has the tools they need to do their jobs effectively
2. Troubleshoot and resolve IT issues promptly, so our operations run like clockwork
3. Install, configure, and maintain software and hardware, keeping our systems up-to-date and secure
4. Maintain detailed records of all IT activities, ensuring transparency and accountability
5. Collaborate with other departments to understand their IT needs and provide tailored solutions
6. Stay up-to-date with the latest IT trends and technologies, and share your knowledge with the team

What we need:

1. A bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience
2. 2+ years of experience in IT support, with a strong focus on technical troubleshooting and problem-solving
3. Excellent communication skills, both written and verbal, to effectively interact with team members and stakeholders
4. Proven ability to work well under pressure and meet tight deadlines
5. Knowledge of ITIL or other IT service management frameworks is a plus
6. Familiarity with cloud-based services and virtualization technologies is a bonus