IT Specialist

City-of-Jacksonville,-N; Jacksonville (NC); On-site; USD 65,000 - 85,000; Full time

Job summary

The City of Jacksonville is seeking a proficient IT Specialist with a strong customer service background to ensure world-class service for our users. The role covers installation, troubleshooting, and support of hardware, software, and peripheral devices across city networks.

Responsibilities include server administration and network operations under the IT Manager, on-call duties, and collaboration with departments to improve systems.

Qualifications

• Education/experience equivalent to a college degree in information technology or related field; 6 months to 2 years IT systems experience.

Responsibilities

• Install, maintain, and repair IT systems, hardware, software, and peripherals.
• Develop and operate server administration and network operations.
• Assist with VOIP, security administration and connectivity (door access, cameras, servers).
• Prepare operating procedures and system design recommendations.
• On-call rotation and other duties as required.

Skills

Customer service

Troubleshooting

Server administration

Network operations

Education

IT-related degree or equivalent

Tools

VOIP

Security administration

Job description

The City of Jacksonville is seeking a proficient and innovative IT Specialist. The ideal candidate has customer service as part of their core and a willingness to ensure that our customers get world-class service. They will also have a deep interest in all things IT with background and understanding of how to solve are most challenging IT related issues such as installing and troubleshooting hardware, software, and peripherals.

The IT Specialist performs technical work involving the development, design and operations of server administration and network operations; does related work as required. Work is performed under the regular supervision of the Information Technology Manager.

The salary posted is the full salary range for this position. The starting salary is expected to be in the range of $65,127.17 - $84,665.32 depending on qualifications.

Assisting with information technology operations; installing, maintaining and repairing systems; developing and refining operating programs and software; evaluating applications; training and assisting system users.

(These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Installs and configures computer systems, applications, and similar technologies within the organization.
• Troubleshoots, operates and maintains network infrastructure, systems and connectivity.
• Provides assistance with VOIP, security administration and connectivity (door access, cameras, servers, etc), and wireless infrastructure.
• Tests, updates and assists in the consolidation of existing programs and systems to assure efficient operation.
• Analyzes current operations and studies methods of improvement.
• Works with peers to implement replacement or new systems to address the needs of the city.
• Assists IT management in the feasibility and cost comparison studies, designs systems or reviews systems and makes recommendations on the appropriate action to be taken.
• Prepares standard operating procedures on technical support and security measures.
• Consults with operations personnel and representatives of user departments in arriving at solutions to system design problems.
• Requires to work on-call rotation and perform any other task as required.

Any combination of education and experience equivalent to graduation from an accredited college or university with major course work in information technology or related field and 6 months to 2 years’ experience in information technology systems.

Equal Employment Opportunity

The City of Jacksonville is an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, sex, national origin, age, marital status, religion, or disabilities unrelated to the essential function of the position.

General knowledge of the principles and practices in systems administration and network operations to include servers, switches, routers, and wireless access points; general knowledge of system designs and infrastructure planning to include data, voice and video systems; thorough knowledge of the operation, uses and capabilities of the installed computers and related equipment; ability to establish and maintain effective working relationships with user personnel; ability to follow complex oral and written instructions; ability to prepare technical reports and manuals.