IT Support Specialist

Ryan Fireprotection, Inc.; Wisconsin; Hybrid; USD 52,000 - 66,000; Full time

Job summary

Ryan Fireprotection, Inc. is seeking an IT Support Specialist to assist the IT team in a growing organization. The ideal candidate will work independently to research and solve challenges, communicate technical topics to non-technical staff, and pursue continuous learning.

This role is based in Noblesville/Indianapolis, IN with the option for a hybrid schedule, aligning with headquarters. You will help employees across locations, maintain IT documentation, and contribute to security and training

Qualifications

• 1 year of experience in IT support, system administration, or a related role.
• Strong expertise in Windows Desktop and Windows Server, Active Directory, and Microsoft 365 administration.
• Proficiency in managing and troubleshooting network infrastructure (firewalls, routers, switches, VPNs).
• Experience with virtualization technologies (VMware).
• Knowledge of security best practices, including endpoint protection, patch management, and compliance.

Responsibilities

• Provide first contact IT support to employees and resolve issues in a courteous, timely manner.
• Identify, troubleshoot, and document employee IT issues and requests.
• Support employees across multiple locations, including hardware, software, and network issues.
• Install software/hardware, update drivers, and configure devices.
• Deliver IT training and maintain clear help guides and SOPs.

Skills

Windows OS

Active Directory

Microsoft 365

IT support experience

Network troubleshooting

Education

IT degree or equivalent experience

Tools

VMware

Firewalls

Routers

Switches

VPNs

Job description

IT Support Specialist

Ryan Fireprotection is looking for an IT Support Specialist to support IT team in our growing organization. The right candidate will look forward to new challenges and work independently to research and solve those challenges efficiently. They will genuinely enjoy working directly with fellow employees to help them solve their IT challenges with the ability to communicate technical items to non-technical people. This person understands that there is room to learn and grow.

We will expect this role to work in-person out of our Noblesville, IN or Indianapolis, IN offices (or a hybrid of both), as those are our headquarters, and we are passionate about you getting to know the people you’re supporting in the organization.

Employee Support — these are some tasks you will spend working with colleagues:

• Provide first contact support of incoming requests to ensure courteous, timely, and effective resolution of employee’s issues
• Identify, troubleshoot, resolve, and document employee’s issues and requests
• Provide IT support to employees across multiple locations, troubleshooting hardware, software, and network issues.
• Install new software, hardware, and drivers and updating existing as needed
• Configure, deploy, and relocate desktops, laptops, printers, and any other related devices
• Mobile device support including procurement, MDM, and knowledge/experience troubleshooting, supporting, and configuring Apple iOS in an enterprise environment

IT Documentation & Training:

• Maintain accurate IT documentation, including help guides, system configurations, and standard operating procedures.
• Develop and deliver IT training sessions for employees on best practices, security awareness, and new technologies.

Qualifications:

• 1 years of experience in IT support, system administration, or a related role.
• Strong expertise in Windows Desktop, Windows Server, Active Directory, and Microsoft 365 administration.
• Proficiency in managing and troubleshooting network infrastructure (firewalls, routers, switches, VPNs).
• Experience with virtualization technologies (VMware)
• Knowledge of security best practices, including endpoint protection, patch management, and compliance standards.
• Ability to communicate technical issues to technical and non-technical employees
• Ability to organize, prioritize, and meet established deadlines
• Quick analytic response to resolve issues in any situation
• Self-motivated and willing to learn, as well as always finding the solution
• An IT related college or technical degree required (or equivalent relevant experience)