IT Support Specialist

Dexian; Idaho; On-site; USD 34,000 - 37,000; Full time

Job summary

Dexian is seeking an IT Support Specialist for our Meridian, Idaho campus on-site, Monday-Friday 7am-4pm. This 6-month contract role provides a central point of contact to resolve PC, network, and software issues for internal/external customers.

The ideal candidate has 1-2+ years of relevant experience, strong knowledge of MSOffice, AD, Exchange, networking, and Windows/Mac/iOS ecosystems, plus excellent customer service and communication skills.

Qualifications

• 1-2+ years in IT support or issue-tracking environments.
• Experience resolving complex/escalated tech issues for internal customers.
• Experience creating training materials and user guides for troubleshooting.

Responsibilities

• Prioritize and route support calls to minimize downtime.
• Coordinate escalation with customers and responsible parties.
• Report policy violations and maintain knowledge base for resolutions.
• Support questions on PC hardware, laptops, iPad, and network security.
• Manage issue tracking and maintain configuration databases.
• Liaise between IT and all levels of the organization, including senior management.

Skills

Hardware troubleshooting

Customer service

Written communication

Education

Degree in Computer Information Systems

CompTIA A+/Network+

Tools

MS Office

Active Directory

MS Exchange

Networking

Windows/macOS/iOS

Job description

Job Title: IT Support Specialist

Pay Range: $25/hr-$27/hr

Location: Meridian, ID

Duration: 6 Months Contract

This position is on-site at our Meridian, Idaho campus, Monday-Friday 7am-4pm (40 hours)

Job Description: Our IT Support Specialists provide a central focal point to resolve problems for internal/external customers related to personal computers, network operating systems, server access, software applications, and telecommunications. Track, research, diagnose and fix problems in a timely manner to minimize customer down time. Provide quality customer service and technical support for all customers.

Required Experience

• 1-2/+ years relevant experience, such as problem/issue tracking application, working with microcomputers, WAN and LAN equipment, etc., as well as:
• Provides support to employees or internal customers in resolving complex or escalated technology issues
• Assembles statistical and management reports for activity reporting and trend analysis
• Maintains documentation pertaining to warranties and instructional guides for computer hardware
• Creates and maintains training materials pertaining to computer troubleshooting and usage

Knowledge of

• MS Office applications
• MS Active Directory
• MS Exchange
• Local and wide area networking
• MS & Mac operating systems; iOS, iPadOS

Skills

• Hardware and software troubleshooting skills
• Customer service & Interpersonal
• Written and verbal communication

Ability to

• Lift/move a variety of microcomputer components
• Install, configure and evaluate microcomputer hardware and software
• Handle various tasks and deal with changing priorities

Preferred qualifications

• Experience in helpdesk/call center environment
• Experience with root cause analysis and problem resolution methodologies
• Experience managing small to medium projects
• Experience in scripting, coding and/or other dev familiarity
• Degree in Computer Information Systems or related IT field, or other industry-related certification(s) such as CompTIA A+ or Network+

Your day may look like

Ensure timely recognition, isolation and resolution to support calls from employees and prioritize calls to ensure proper resources are assigned and downtime is minimized

Coordinate escalation of problem resolution with customer and responsible party (or parties).

Report violations of company or department standard procedures/policies to management.

Maintain knowledge base for resolutions to common problems and support documentation for IT systems.

Act as a resource for other departmental desktop support specialists.

Provide technical support to questions from customers, to include but not limited to the following: personal Computer (PC) hardware issues, laptop and/or iPad issues, inquiries related to network security, customer questions on specific PC-related software products, and telephone related issues.

Manage and maintain issue/problem tracking application and work center documentation.

Oversee maintenance of the system configuration database for all PC hardware and printer changes.

Act as liaison between IT and all levels of the organization, including senior management as needed.

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals.To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.