IT Support Specialist

Nimbus Atlantic Inc.; Houston (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance (medical, dental, and

Retirement plan with employer contrib.

Paid time off

Job summary

Nimbus Atlantic Inc. in Houston, TX is seeking an IT Support Specialist to ensure the smooth operation of our IT infrastructure, provide technical support to employees, and contribute to continuous improvement of our systems.

You will troubleshoot hardware and software issues, install and maintain computer systems and networks, monitor performance, and document IT processes. A bachelor’s in IT or related field and at least 2 years of IT support experience are required.

Qualifications

• Bachelor’s degree in IT, computer science, or related field.
• 2+ years of IT support experience.
• Strong knowledge of computer hardware, software, and operating systems (Windows and macOS).
• Experience with network infrastructure (routers, switches, firewalls) is a plus.
• Familiarity with ITIL framework and IT service management best practices.

Responsibilities

• Provide technical support to employees, troubleshooting hardware and software issues.
• Install, configure, and maintain computer systems, networks, and software applications.
• Monitor system performance and proactively identify and resolve issues.
• Assist in implementing new technologies and systems to improve efficiency and security.
• Document IT processes to ensure knowledge sharing and continuity.
• Collaborate with IT team members to resolve complex issues.

Skills

Technical support

Hardware troubleshooting

Software troubleshooting

Communication skills

Team collaboration

Education

Bachelor's degree in IT or related field

Tools

Windows OS

macOS

Job description

Nimbus Atlantic Inc. is seeking an IT Support Specialist to join our team in Houston, TX. This full-time role involves ensuring the smooth operation of our IT infrastructure, providing technical support to employees, and contributing to the continuous improvement of our systems.

In this role, you will provide technical assistance to employees, troubleshoot hardware and software issues, and maintain our IT systems. You will utilize your technical skills and problem-solving abilities to support our organization's goals in an active workplace.

You will work in a team environment with our IT department in Houston, TX. This role offers opportunities for professional growth and development within a supportive and collaborative workplace.

The annual salary range for this position is between $40,000 and $59,703, with the exact amount determined by factors such as experience, education, and performance. In addition to the base salary, employees are eligible for comprehensive health insurance coverage, including medical, dental, and vision plans. The company also offers a retirement plan with employer contributions, providing a secure financial future for its employees. Furthermore, the position includes paid time off, allowing employees to take vacations, sick days, and personal days, ensuring a healthy work-life balance.

To be successful in this role, you should have a bachelor's degree in IT, computer science, or a related field. Experience with IT support and troubleshooting is required. Knowledge of network systems and software applications is a plus.

Application deadline: November 23, 2026.

What You Will Do:

• Provide technical support to employees, including troubleshooting hardware and software issues.
• Install, configure, and maintain computer systems, networks, and software applications.
• Monitor system performance and proactively identify and resolve issues before they impact productivity.
• Assist in the implementation of new technologies and systems to improve efficiency and security.
• Document IT processes and procedures to ensure knowledge sharing and continuity.
• Collaborate with other IT team members to resolve complex technical issues.

What You Bring:

• A high school diploma or equivalent, with at least 2 years of experience in IT support.
• Strong knowledge of computer hardware, software, and operating systems, including Windows and macOS.
• Experience with network infrastructure, including routers, switches, and firewalls.
• Familiarity with ITIL framework and best practices for IT service management.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal skills to interact with employees at all levels.