Client Support - Associate

Epitec; Greensburg (Westmoreland County); On-site; USD 43,000 - 45,000; Full time

Job summary

Epitec in Greensburg, Pennsylvania, is seeking an IT Support Specialist to provide onsite and remote end-user support for desktops, laptops, mobile devices, printers, and peripherals. You will troubleshoot incidents, document resolutions in the ITSM system, and support hardware and software deployments.

The role requires strong customer service, asset tracking, vendor coordination, and adherence to security and change-management processes.

Qualifications

• Associate's or Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field preferred.
• Minimum 5 years of hands-on technical support experience in an enterprise environment.
• Willingness to travel locally (5% or less).

Responsibilities

• Provide technical support for desktops, laptops, mobile devices, printers, and related peripherals.
• Troubleshoot incidents and requests via ITSM platform; document resolutions.
• Install, configure, maintain, and repair hardware and software per standards.
• Escalate complex issues while owning resolution.
• Support conference room tech, AV equipment, and end-user computing needs.
• Assist with deployments, upgrades, onboarding, equipment refreshes, and rollouts.
• Manage user access, equipment assignments, and asset lifecycle.
• Maintain asset inventory and coordinate vendor repairs/maintenance.
• Follow security, documentation, and change-management procedures.

Skills

Windows Desktop Support

PC Hardware Installation, Config & 4R

Microsoft Office Suite

Mobile Device Support

ITSM / Ticketing Systems

Incident and Service Request Mgmt

Printer and Peripheral Support

Audio/Visual & Conferencing

IT Asset Management

Technical Documentation

Customer Service & End-User Support

Troubleshooting & Problem Resolution

Vendor Coordination

Change Management

IT Security Best Practices

Strong Communication & Organization

Education

Associate's or Bachelor's degree in Information Technology/CS/IS or related field

Job description

Title: IT Support Specalist

Location: Greensburg, Pennsylvania

Details: Contract to hire after 90 days, Monday–Friday, three days 8am–5pm, two 10am–7pm

Pay Rate: $31.00 – 33.00/hr.

Job Summary

The IT Specialist provides onsite and remote technical support for end users, enterprise hardware, software, and business applications. This role is responsible for troubleshooting technical issues, supporting technology deployments, maintaining IT assets, and ensuring reliable and secure technology services across office and operational environments. The position works closely with internal users, technical teams, and vendors to deliver effective support and maintain business continuity.

Responsibilities

• Provide technical support for desktops, laptops, mobile devices, printers, and related peripherals.
• Troubleshoot, document, and resolve incidents and service requests through the organization's ITSM platform.
• Install, configure, maintain, and repair hardware and software in accordance with company standards.
• Escalate complex issues to appropriate support teams while maintaining ownership through resolution.
• Support conference room technology, audio/visual equipment, and end-user computing needs.
• Assist with system deployments, upgrades, onboarding activities, equipment refreshes, and technology rollouts.
• Manage user access requests, equipment assignments, and technology lifecycle activities.
• Maintain accurate asset inventory records and coordinate vendor repair and maintenance services.
• Follow established security, documentation, and change management procedures.

Years of Experience and Education

• Associate's or Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field preferred.
• Minimum 5 years of experience providing hands‑on technical support in an enterprise environment.
• Equivalent combinations of education, certifications, and relevant experience will be considered.
• Ability to travel locally as needed to support assigned locations (5% or less)

Skills Required

• Windows Desktop Support
• PC Hardware Installation, Configuration, and Repair
• Microsoft Office Suite
• Mobile Device Support (iOS and Android)
• ITSM / Ticketing Systems
• Incident and Service Request Management
• Printer and Peripheral Support
• Audio/Visual and Conferencing Technologies
• IT Asset Management
• Technical Documentation
• Customer Service and End-User Support
• Troubleshooting and Problem Resolution
• Vendor Coordination
• Change Management Processes
• IT Security Best Practices
• Strong Communication and Organizational Skills

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