It Support Specialist

Jobs via Dice; Grand Rapids (MI); On-site; USD 50,000 - 65,000; Full time

Job summary

Join a leading company as an IT Support Specialist in Grand Rapids, focusing on delivering exceptional technical support for clients. Responsibilities include troubleshooting various IT issues, implementing solutions, and ensuring a stable IT environment. This full-time onsite role offers competitive pay, benefits, and a vibrant workplace culture.

Benefits

401(k) with match up to 4%

100% Dental coverage

3 weeks PTO to start

Up to $1,800 continuing education reimbursement

$75 cell phone reimbursement

Qualifications

• 2+ years' experience in IT support.
• Strong communication and customer service skills.
• Experience with Cloud technologies.

Responsibilities

• Provide Tier 1 and Tier 2 technical support.
• Troubleshoot Windows, network devices, and email platforms.
• Implement and support VPN, Active Directory, Microsoft 365.

Skills

Support

Windows 10

Active Directory

Troubleshooting

Technical support

Job description

Join to apply for the It Support Specialist role at Jobs via Dice

19 hours ago Be among the first 25 applicants

Join to apply for the It Support Specialist role at Jobs via Dice

Description

Job Description

As a Help Desk Support Technician, you will be a crucial member of our support team, providing Tier 1 and Tier 2 technical support for a wide range of customers. You will assist users with software, hardware, and network issues, ensuring timely resolution to maintain productivity. Your role will involve troubleshooting issues related to Windows desktops, servers, network devices, and email platforms like Microsoft 365 and Google Workspace. You will work in a dynamic, fast-paced environment, delivering exceptional customer service and ensuring the stability and security of our clients' IT infrastructure.

Troubleshoot technical issues in: Windows, M365/Outlook, and other common computing technologies. The Help Desk Support Technician will be responsible for all technology related issues that employees might have including internal business applications, e-mail, printers, as well as network and systems troubleshooting.

Help Desk Support Technician - Responsibilities:

• Basic solution implementation and support: VPN, Active Directory, Microsoft 365, AzureAD
• Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
• Use software and hardware pertinent to the detection and resolution of desktop computers and network problems.
• Knowledge of Windows 10 - installing and troubleshooting
• Installing, configuring, and troubleshooting desktop hardware and peripherals
• Microsoft 365 Basic Administration
• Active Directory Basic Administration
  
  

Help Desk Support - Requirements:

• 2+ years' experience working for a MSP.
• Good computer skills with IT and Customer Service experience.
• Experience with RMM (ConnectWise, Datto, AutoTask, etc.)
• Experience with the following Cloud technologies - Microsoft 365, AzureAD, Windows Computers, Teams, OneDrive, SharePoint Online
• Experience with the following technologies - Windows, Windows Server, Office applications
  
  

Skills

Support, Windows 10, Active directory, Windows, Technical support, Troubleshooting, Hardware, Office 365, Servicenow

Top Skills Details

Support,Windows 10,Active directory,Windows,Technical support

Additional Skills & Qualifications

Extremely important that this individual has the necessary communication and customer service, in addition to the technical requirements. This role will be the face to their customers, so it is critical they can deliver the best experience possible. This role will consist of a lot of project type work and need to support various technical environments based on their customers' needs.

Pay And Benefits

The pay range for this position is $50000.00 - $65000.00/yr.

401(k) eligibility after 90 days of employment

• 100% match up to 4%
• Fully vested on day one
• Advisors who will meet with you and assist if desired
  
  

Priority Health group plan with QL covering 80% of the premium and the employee covering 20%

100% Dental coverage

3 weeks PTO to start

Up to $1,800 continuing education / certification reimbursement annually

$75 cell phone reimbursement

Annual raises

Company fleet of cars for onsite travel

Off campus happy hour every other month - spare no expense

2 annually off campus parties for employees and significant others

Ping-pong, mini hoops, and bags at the office in the warehouse

Lots of snacks and beverages stocked throughout the office

Dedicated pour-over coffee bar

Workplace Type

This is a fully onsite position in Grand Rapids,MI.

Application Deadline

This position is anticipated to close on Jun 6, 2025.

About TEKsystems And TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development

Referrals increase your chances of interviewing at Jobs via Dice by 2x

Sign in to set job alerts for “Information Technology Support Specialist” roles.

Tier 1 IT Support Specialist - Grand Rapids MI

Grand Rapids, MI $50,000.00-$65,000.00 1 day ago

Grand Rapids, MI $42,000.00-$48,000.00 1 week ago

Tier 2 Onsite IT Technician - Grand Rapids MI

IT Support Specialist (IT Managed Service Provider Experience Required)

Grand Rapids, MI $50,000.00-$65,000.00 3 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.