It Support Specialist

Davita Inc.; Grand Rapids (MI); On-site; USD 50,000 - 65,000; Full time

Job summary

A leading company is looking for a Help Desk Support Technician in Grand Rapids, MI. The role involves providing Tier 1 and Tier 2 technical support, troubleshooting a range of IT issues, and ensuring excellent customer service. Candidates should have at least 2 years of experience, proficiency in Windows and Microsoft 365, and strong communication skills. The position offers competitive pay and various benefits, including health coverage, PTO, and ongoing education reimbursement.

Benefits

401(k) eligibility after 90 days

100% Dental coverage

3 weeks PTO to start

$1,800 continuing education reimbursement annually

$75 cell phone reimbursement

Annual raises

Company fleet of cars for onsite travel

Frequent company events

Coffee bar in the office

Qualifications

• 2+ years' experience working for a managed service provider (MSP).
• Good computer skills with IT and customer service experience.
• Experience with cloud technologies and Microsoft 365.

Responsibilities

• Provide Tier 1 and Tier 2 support for customers.
• Troubleshoot issues related to Windows desktops and servers.
• Assist users with troubleshooting network and email issues.

Skills

Support

Windows 10

Active Directory

Technical support

Troubleshooting

Office 365

Job description

*Description*
Job Description
As a Help Desk Support Technician, you will be a crucial member of our support team, providing Tier 1 and Tier 2 technical support for a wide range of customers. You will assist users with software, hardware, and network issues, ensuring timely resolution to maintain productivity. Your role will involve troubleshooting issues related to Windows desktops, servers, network devices, and email platforms like Microsoft 365 and Google Workspace. You will work in a dynamic, fast-paced environment, delivering exceptional customer service and ensuring the stability and security of our clients' IT infrastructure.
Troubleshoot technical issues in: Windows, M365/Outlook, and other common computing technologies. The Help Desk Support Technician will be responsible for all technology related issues that employees might have including internal business applications, e-mail, printers, as well as network and systems troubleshooting.
Help Desk Support Technician - Responsibilities:
- Basic solution implementation and support: VPN, Active Directory, Microsoft 365, AzureAD
- Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
- Use software and hardware pertinent to the detection and resolution of desktop computers and network problems.
- Knowledge of Windows 10 - installing and troubleshooting
- Installing, configuring, and troubleshooting desktop hardware and peripherals
- Microsoft 365 Basic Administration
- Active Directory Basic Administration
Help Desk Support - Requirements:
- 2+ years' experience working for a MSP.
- Good computer skills with IT and Customer Service experience.
- Experience with RMM (ConnectWise, Datto, AutoTask, etc.)
- Experience with the following Cloud technologies - Microsoft 365, AzureAD, Windows Computers, Teams, OneDrive, SharePoint Online
- Experience with the following technologies - Windows, Windows Server, Office applications
*Skills*
Support, Windows 10, Active directory, Windows, Technical support, Troubleshooting, Hardware, Office 365, Servicenow
*Top Skills Details*
Support,Windows 10,Active directory,Windows,Technical support
*Additional Skills & Qualifications*
Extremely important that this individual has the necessary communication and customer service, in addition to the technical requirements. This role will be the face to their customers, so it is critical they can deliver the best experience possible. This role will consist of a lot of project type work and need to support various technical environments based on their customers' needs.
*Pay and Benefits*
The pay range for this position is $50000.00 - $65000.00/yr.
401(k) eligibility after 90 days of employment
o 100% match up to 4%
o Fully vested on day one
o Advisors who will meet with you and assist if desired
* Priority Health group plan with QL covering 80% of the premium and the employee covering 20%
* 100% Dental coverage
* 3 weeks PTO to start
* Up to $1,800 continuing education / certification reimbursement annually
* $75 cell phone reimbursement
* Annual raises
* Company fleet of cars for onsite travel
* Off campus happy hour every other month - spare no expense
* 2 annually off campus parties for employees and significant others
* Ping-pong, mini hoops, and bags at the office in the warehouse
* Lots of snacks and beverages stocked throughout the office
* Dedicated pour-over coffee bar
*Workplace Type*
This is a fully onsite position in Grand Rapids,MI.
*Application Deadline*
This position is anticipated to close on Jun 6, 2025.
About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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