Sales Support Specialist, Back-End (Loan Processor) - Denver, CO (Remote/Hybrid)

Caribou Coffee Inc; Louisiana; Remote; USD 48,000 - 52,000; Full time

Job summary

Caribou Coffee Inc is seeking a Sales Support Specialist to drive client assistance in loan processing. This role involves managing post-sale deals and customer interactions, requiring at least one year of loan processing experience. You will also provide support to ensure the smooth completion of loan transactions while working in a dynamic environment that values achievement and support.

Benefits

Competitive compensation

Equity options

401k savings program

Generous paid time off

Robust wellness benefits

Professional development reimbursement

Qualifications

• 1+ years prior loan processing experience.
• Ability to adapt with multiple software programs.

Responsibilities

• Be the primary driver of the bottom of the funnel, including follow up and client assistance.
• Oversee Loan Advisor (LA) requests.
• Act as the primary customer point of contact post sale.

Skills

Computer literacy

Education

High School Diploma/GED

Job description

Sales Support Specialist, Back-End (Loan Processor) - Denver, CO (Remote/Hybrid)

About Caribou

At Caribou, we care about giving people financial freedom so they can focus on what’s most important to them. Today, less than two percent of Americans refinance their auto loans despite drastic increases in the cost of new and used cars. We see huge potential to help folks reduce their monthly auto expenses, as well as increase the predictability of those expenses over time. We do this by building technology to pair customers with community banks and credit unions, and ushering them through the process quickly. On average, our drivers save $130/month on their car loans while protecting their investment long term.

Caribou is led by leaders from the technology, automotive, and finance industries. We’re proud to be backed by a great team of investors, including QED Investors, Goldman Sachs, Moderne Ventures, Accomplice, Link Ventures, Motley Fool Ventures and others.

About the Role

In this role, you will…

• Be the primary driver of the bottom of the funnel, including follow up and client assistance
• Oversee Loan Advisor (LA) requests
• Own post-sale deals to completion, including document prep and collection, and delay handling
• Act as the primary customer point of contact post sale
• Escalation of loan/product issues to the Loan Advisor
• Monitor and resubmission of daily declines as needed
• Monitor active pipeline and move deals forward as needed
• Support completion of ad hoc manager tasks and additional loan advisor tasks as needed.
• Help backfill Caribou Care Queue duties upon request

This role can be based out of our Caribou office in Denver, CO or remote/hybrid within the greater Denver area.

About You

The ideal candidate has…

• 1+ years prior loan processing experience
• Computer literacy and ability to adapt with multiple software programs
• High School Diploma/GED or higher

Must be authorized to work in the USA

How We will take care of you

You, like us, are driven to achieve your goals. At Caribou, we have just three core values: Give a damn. Velocity. Make the assist. We’re motivated. We race towards our goals. And we help each other along the way.

• Competitive compensation: Base compensation of $24/hr with incentive potential
• Equity options
• 401k savings program
• Generous paid time off including: Flexible Time Off (FTO) for all employees and 100% paid parental leave for all parents.
• Robust wellness benefits including company-paid plans for health, dental, vision, mental health, disability and basic life insurance.
• Optional benefits to suit your individual circumstances such as HSAs, FSAs, supplemental life and medical insurance, and pet insurance.
• Up to $1,000 per year for eligible professional development expenses.

Our Core Values

We come from all walks of life and are joined together by our shared values, which guide our work and how we work together.

• Give a damn. What we’re doing matters. We show up determined to deliver results, and we love it.
• Velocity. We’re intentional about where we’re going and we race towards it.
• Make the assist. We have diverse strengths. We offer and ask for help so we all win.

Caribou is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, pregnancy status, marital status, military or protected veteran status, genetics, or any other characteristic protected by law. This position is not restricted solely to the responsibilities listed above, and the scope and responsibilities are subject to change. A pre-employment background check is required as a condition of employment.

*Caribou does not currently have employee operations in AL, AK, AR, CT, DE, GA, HI, IA, ID, IN, KS, KY, ME, MI, MS, MT, NC, ND, NE, NH, NJ, NM, NV, OH, OK, PA, RI, SC, SD, TN, UT, VT, WV, WY.

Interested in building your career at Caribou Financial? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

First Name *

Last Name *

Email *

Phone *

Resume/CV *

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

LinkedIn Profile

Are you legally authorized to work in the United States? * Select...

Will you now or in the future require sponsorship for employment visa status (e.g., H1-B visa status)? * Select...

Do you have 1+ years loan processing experience? * Select...

Do you reside in the greater Denver, CO area? * Select...

Select...

Per Caribou Company policy, employees must notify Caribou of all outside employment and receive approval, and must comply with the following:

1) All outside activities/service relationships are carried out exclusively outside of normal Caribou work hours and do not interfere in any way with the duties and responsibilities related to your role at Caribou.

2) No Caribou resources (including your Caribou laptop and software licenses) are used in your performance of the outside activities/service relationships.

3) You continue to comply with all Caribou policies and procedures, particularly your obligations to protect Caribou's Confidential Information.

Do you agree to comply with Caribou's Outside Employment policy?

Do you anticipate working another role in compliance with Caribou's Outside Employment policy? * Select...

Have you lived or worked outside of the United States for six months or more within the past five years? Any employment offer with Caribou is contingent upon a criminal background check. If you answered 'yes,' please note that this may cause delays in completing the background check * Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Caribou Financial’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305

Page 1 of 1

OMB Control Number 1250-0005

Expires 04/30/2026

Voluntary Self-Identification of Disability

Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp .

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

• Alcohol or other substance use disorder (not currently using drugs illegally)
• Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
• Blind or low vision
• Cancer (past or present)
• Cardiovascular or heart disease
• Celiac disease
• Cerebral palsy
• Deaf or serious difficulty hearing
• Diabetes
• Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
• Epilepsy or other seizure disorder
• Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
• Intellectual or developmental disability
• Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
• Missing limbs or partially missing limbs
• Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
• Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
• Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
• Partial or complete paralysis (any cause)
• Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
• Short stature (dwarfism)
• Traumatic brain injury

Disability Status Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.