IT Support Specialist _ Penzberg

BCIC Swiss; Deutschland; On-site; USD 35,141 - 52,711; Full time

Job summary

BCIC Swiss GmbH is seeking a full-time IT Support Specialist to provide on-site support in Germany. This role involves troubleshooting customer issues, maintaining ticket updates, and working with third-party vendors.

Candidates must have a valid work permit in Germany and fluency in English and German. The position requires several years of experience in user support and flexibility in a project-based environment.

Qualifications

• Must hold a valid work permit in Germany.
• Several years of professional experience in user support and solution design.
• Fluency in English and local language (German).

Responsibilities

• Provide first- or second-level contact and problem resolution for customer issues.
• Work with third-party vendors to remediate complex AV issues.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot Windows OS and Microsoft Office.

Skills

Troubleshooting

Problem Solving

Help desk & ticketing systems

Windows support

macOS support

Basic Networking

Job description

Skills Troubleshooting, Problem Solving, Help desk & ticketing systems, Windows & macOS support, Basic Networking.

Description

BCIC Swiss GmbH | Best Connect International Company is looking for a (Full-time, on-site) "IT Support Specialist" in Germany.

Responsibilities

• Provide first- or second-level contact and problem resolution for customer issues.
• Work with third-party vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot Windows OS, Microsoft Office. Cisco Jabber is another authorized desktop application.
• Should have basic knowledge of the Mac operating system to support Apple PC users.
• Install, upgrade, support, and troubleshoot printers and computer hardware.
• Performs remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Requirements

• Must hold a valid work permit in Germany
• Several years of professional experience in the field of user support as well as in the evaluation and design of solutions
• Fluency in English & Local language (German)