IT Support Specialist_ Horw

BCIC Swiss; Indiana (PA); On-site; USD 27,552 - 41,328; Part time

Job summary

BCIC Swiss in Pennsylvania is seeking an IT Support Specialist to provide on-site technical support. The ideal candidate will resolve customer issues, work with vendors, and communicate on issue status while maintaining ticket updates.

The position requires experience in IT, a valid work permit for Switzerland, and skills in troubleshooting various operating systems. This role is crucial for supporting both Windows and macOS users.

Qualifications

• Must hold a valid work permit in Switzerland.
• Several years of experience in the IT field.

Responsibilities

• Provide first- or second-level contact and problem resolution for customer issues.
• Work with third-party vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot Windows OS.
• Support Apple PC users.
• Install, upgrade, support, and troubleshoot printers and computer hardware.
• Perform repairs on desktops, laptops, and peripherals.
• Use diagnostic tools to troubleshoot network connectivity issues.

Skills

Troubleshooting

Problem Solving

Help desk & ticketing systems

Windows support

macOS support

Basic Networking

Job description

Type Dispatch | On-site

Hours 10 to 20 Hours per week

Skills Troubleshooting , Problem Solving , Help desk & ticketing systems , Windows & macOS support , Basic Networking.

Description

BCIC Swiss GmbH | Best Connect International Company is looking for a (Dispatch|on-site) "IT Support Specialist" in Switzerland.

Responsibilities

• Provide first- or second-level contact and problem resolution for customer issues.
• Work with third-party vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot Windows OS, Microsoft Office & Cisco Jabber authorized.
• Should have basic knowledge of the Mac operating system to support Apple PC users.
• Install, upgrade, support, and troubleshoot printers and computer hardware.
• Performs remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.

Requirements

• Must hold a valid work permit in Switzerland
• Several years of experience in the IT field