Desktop Support Engineer

Ampcus, Inc; Gallatin (TN); On-site; USD 52,000 - 70,000; Full time

Job summary

Ampcus, Inc. is seeking a Desktop Support Engineer in Gallatin, TN to provide hands-on IT support for desktops, laptops, servers, and mobile devices. You will troubleshoot hardware, OS, software, and network issues, and assist remote users using remote tools.

The role requires experience with SCCM, Jamf, and enterprise collaboration platforms such as Zoom and MS Teams. You will work with cross-functional teams to ensure high-quality, consistent user support across locations.

Qualifications

• Workstation and server troubleshooting.
• Hardware diagnostics and repair.
• Windows and macOS support.
• Remote desktop support tools including Nextthink.
• ServiceNow ticket management.
• SCCM administration and software deployment.
• Jamf device management.
• Automation and scripting.
• Zoom, Microsoft Teams, Slack support.
• Active Directory and user account support.
• Strong customer service and communication skills.
• Multitasking and problem-solving abilities.

Responsibilities

• Provide end-user technical support for desktops, laptops, servers, mobile devices, and peripherals.
• Troubleshoot hardware, operating systems, software applications, connectivity, and access issues.
• Deliver onsite and remote support using remote desktop assistance tools.
• Research, diagnose, resolve, or escalate technical incidents through multiple service channels.
• Support enterprise collaboration and communication platforms including Zoom, MS Teams, and Slack.
• Manage incidents, requests, and service workflows through ServiceNow.
• Perform software deployment, imaging, patching, and device management using SCCM and Jamf.
• Utilize automation and scripting tools to improve operational efficiency and issue resolution.
• Maintain accurate documentation and communicate status updates to stakeholders.
• Ensure high-quality customer service and consistent support experience across all locations.
• Collaborate with cross-functional teams to resolve complex technical issues.
• Support employee productivity in headquarters, regional offices, distribution centers, stores, and remote environments.

Skills

Workstation troubleshooting

Server troubleshooting

Windows support

macOS support

Remote desktop support

ServiceNow

AD user support

Automation and scripting

Collaboration tools

Customer service

Multitasking

Tools

SCCM

Jamf

Nextthink

ServiceNow

Zoom

MS Teams

Slack

Active Directory

Job description

Desktop Support Engineer

Gallatin, TN

Summary

IT support professional with 4-5 years of experience providing workstation and server troubleshooting support in fast-paced enterprise environments. Skilled in diagnosing and resolving hardware, software, network, and application issues for onsite and remote users. Experienced supporting corporate offices, retail locations, distribution centers, and remote employees while delivering high levels of customer satisfaction and technical service.

Key Responsibilities

• Provide end-user technical support for desktops, laptops, servers, mobile devices, and peripherals.
• Troubleshoot hardware, operating systems, software applications, connectivity, and access issues.
• Deliver onsite and remote support using remote desktop assistance tools.
• Research, diagnose, resolve, or escalate technical incidents through multiple service channels.
• Support enterprise collaboration and communication platforms including Zoom, MS Teams, and Slack.
• Manage incidents, requests, and service workflows through ServiceNow.
• Perform software deployment, imaging, patching, and device management using SCCM and Jamf.
• Utilize automation and scripting tools to improve operational efficiency and issue resolution.
• Maintain accurate documentation and communicate status updates to stakeholders.
• Ensure high-quality customer service and consistent support experience across all locations.
• Collaborate with cross-functional teams to resolve complex technical issues.
• Support employee productivity in headquarters, regional offices, distribution centers, stores, and remote environments.

Required Skills

• Workstation and server troubleshooting.
• Hardware diagnostics and repair.
• Windows and macOS support.
• Remote desktop support tools including Nextthink.
• ServiceNow ticket management.
• SCCM administration and software deployment.
• Jamf device management.
• Automation and scripting.
• Zoom, Microsoft Teams, Slack support.
• Active Directory and user account support.
• Strong customer service and communication skills.
• Multitasking and problem-solving abilities.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.