Application Specialist

StevenDouglas; Boca Raton (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

StevenDouglas is seeking an IT-focused Application Support Specialist to help launch a new proprietary application. The role emphasizes quick learning, strong troubleshooting, and effective ticket management across user questions, access issues, and incidents.

Responsibilities include documenting solutions, updating stakeholders, and escalating complex problems with detailed notes. The ideal candidate brings solid IT/help desk experience and a customer-service mindset.

Qualifications

• Experience in IT, help desk, or application support.
• Experience troubleshooting software or business applications.
• Familiarity with ticketing systems and escalation procedures.
• Ability to learn new technology and processes quickly.
• Strong problem-solving, communication, documentation, and customer-service skills.
• Experience supporting an application rollout or internally developed system is preferred.

Responsibilities

• Provide first-level support for application issues, access problems, and user questions.
• Troubleshoot incidents and resolve issues when possible.
• Escalate complex problems with complete technical details and documentation.
• Create, prioritize, update, and track tickets through resolution.
• Communicate status updates and next steps to users.
• Document common issues, solutions, and support procedures.
• Identify recurring problems and report trends to senior support or development teams.

Skills

IT Support

Troubleshooting

Ticketing

Communication

Documentation

Customer Service

Problem Solving

Learn Quickly

Job description

Schedule:

Monday - Friday, 9:00 AM - 6:00 PM

Application Support Specialist

Position Summary

We are seeking an IT-focused Application Support Specialist to support the launch of a new proprietary application across UK locations. Experience with the application is not expected; the ideal candidate is a quick learner with strong troubleshooting, communication, and ticket-management skills.

Responsibilities

• Provide first-level support for application issues, access problems, and user questions.
• Troubleshoot incidents and resolve issues when possible.
• Escalate complex problems with complete technical details and documentation.
• Create, prioritize, update, and track tickets through resolution.
• Communicate status updates and next steps to users.
• Document common issues, solutions, and support procedures.
• Identify recurring problems and report trends to senior support or development teams.

Qualifications

• Previous IT, help desk, technical support, or application-support experience.
• Experience troubleshooting software or business applications.
• Familiarity with ticketing systems and escalation procedures.
• Ability to learn new technology and processes quickly.
• Strong problem-solving, communication, documentation, and customer-service skills.
• Experience supporting an application rollout or internally developed system is preferred.