IT Support Specialist

Orion180 Insurance Co; Draper (UT); On-site; USD 40,000 - 55,000; Full time

Job summary

Orion180 Insurance Co is looking for an IT Support Specialist based in Draper, Utah. In this role, you will empower users by responding to help desk tickets and resolving issues with PCs, applications, and network connectivity.

The ideal candidate should have a High School Diploma or GED, possibly a CompTIA A+ Certification, and 0-2+ years in an IT support role. Strong communication and organizational skills are essential for effectively collaborating with peers and solving technical challenges.

Qualifications

• 0 – 2+ years of experience in an IT Support Specialist role.
• Proven experience with Microsoft Office Suite and related software.
• Ability to effectively communicate technical concepts clearly.

Responsibilities

• Respond promptly to help desk tickets and resolve issues related to technology.
• Act as an escalation point for complex helpdesk challenges.
• Develop user-friendly documentation for common issues.

Skills

Microsoft Office Suite

Technical communication

Organizational skills

Education

High School Diploma or GED

CompTIA A+ Certification

Tools

Microsoft Teams

Job description

Position: IT Support Specialist (Draper, Utah)

Responsibilities

• Empower Users: Respond promptly to help desk tickets, messages, and emails, resolving issues related to PCs, applications, printers, faxes, and network connectivity.
• Lead & Escalate: Serve as a go‑to expert by acting as an escalation point for complex helpdesk challenges.
• Document & Educate: Develop clear, user‑friendly documentation for common issues, ensuring both helpdesk staff and end users have the tools they need.
• Leverage your Expertise: Utilize advanced knowledge of Microsoft Windows, Microsoft Office, and Active Directory to manage user accounts, permissions, and email configurations.
• Hardware & Software Management: Install and replace hardware and software across multiple locations, apply security patches, and manage company assets with precision.
• Plan for Success: Collaborate on disaster recovery plans and coordinate equipment relocation and reallocation during company moves.
• Support Remote Users: Assist team members working in other offices with accessing essential technology and provide solutions for portable and handheld devices.
• Project Collaboration: Work closely with the Innovation & Technology Department on exciting projects, research, and process improvements.

Education and Work Authorization

• High School Diploma or GED
• Must be a U.S. Citizen or lawful permanent resident
• CompTIA A+ Certification is preferred

Experience and Skills

• 0 – 2+ years of experience in an IT Support Specialist role
• Proven experience with Microsoft Office Suite, Microsoft Teams, and related software
• Ability to effectively communicate, verbally and written, technical concepts in a clear and understandable way
• Strong organizational skills and attention to detail
• Ability to partner and collaborate with peers and internal stakeholders

Physical Demands

While performing general duties for this position, the employee is regularly required to sit, stand, and/or walk around (including the use of stairs). Other demands include the ability to openly communicate with others by talking, listening, comprehending, and reading; being able to lift light objects (<25 lbs); and using standard office equipment such as computers, printers, and phones. In addition, there is an occasional need to bend, twist, or squat down to open/close cabinets and reach for files or other standard office-type objects.

Equal Opportunity Employer

Orion180 is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.