IT Support Specialist - Windows, AD & Helpdesk

Orion180 Insurance Co; Draper (UT); On-site; USD 40,000 - 55,000; Full time

Job summary

Orion180 Insurance Co is looking for an IT Support Specialist based in Draper, Utah. In this role, you will empower users by responding to help desk tickets and resolving issues with PCs, applications, and network connectivity.

The ideal candidate should have a High School Diploma or GED, possibly a CompTIA A+ Certification, and 0-2+ years in an IT support role. Strong communication and organizational skills are essential for effectively collaborating with peers and solving technical challenges.

Qualifications

• 0 – 2+ years of experience in an IT Support Specialist role.
• Proven experience with Microsoft Office Suite and related software.
• Ability to effectively communicate technical concepts clearly.

Responsibilities

• Respond promptly to help desk tickets and resolve issues related to technology.
• Act as an escalation point for complex helpdesk challenges.
• Develop user-friendly documentation for common issues.

Skills

Microsoft Office Suite

Technical communication

Organizational skills

Education

High School Diploma or GED

CompTIA A+ Certification

Tools

Microsoft Teams

Job description

Orion180 Insurance Co is looking for an IT Support Specialist based in Draper, Utah. In this role, you will empower users by responding to help desk tickets and resolving issues with PCs, applications, and network connectivity.

The ideal candidate should have a High School Diploma or GED, possibly a CompTIA A+ Certification, and 0-2+ years in an IT support role. Strong communication and organizational skills are essential for effectively collaborating with peers and solving technical challenges.