Information Technology Specialists

University of Utah; Utah; On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

50% tuition reduction

Employee discounts

Wellness program

Job summary

The University of Utah is looking for an IT Support Specialist to handle desktop and network management. This position provides essential support for Windows and macOS systems in a customer-oriented environment. Candidates must have a bachelor’s degree and relevant experience in IT, focusing on troubleshooting, server management, and documentation. The role involves after-hours and on-call responsibilities, making strong communication and organizational skills vital. Additional certifications in IT are encouraged. Benefits include tuition reduction and employee discounts.

Qualifications

• Requires 6 years of IT experience with a bachelor's degree or 4 years with a master's.
• Ability to manage Windows servers and workstations effectively.
• Experience in ITIL framework and project management preferred.

Responsibilities

• Manage desktop computing and server updates for security.
• Provide training to peers on technical processes.
• Conduct needs assessments for hardware and software solutions.
• Assist with network and printer support and troubleshooting.

Skills

IT support

Customer service

Windows OS

Mac OS

Troubleshooting

Network management

Education

Bachelor's degree in related field or equivalent experience

Tools

PowerShell

SCCM

Jamf

MS SQL

Job description

Job Summary

This is an onsite position that will require on‑call responsibilities. We are seeking a highly motivated, upbeat, friendly, and approachable individual to work in a highly customer‑service‑oriented environment. The incumbent will provide support for Windows and macOS workstations, Windows servers, specialized software, iOS tablets, printers, network configurations, inventory management, and more. Customer interaction and support must be provided in a timely and professional manner. The incumbent must be highly skilled in IT support and be knowledgeable in a wide variety of hardware, OS, software, networking and troubleshooting tasks. The incumbent must be detail oriented, adept at following processes, write documentation, be a team player, and work with others to train or be trained on unique systems. This position requires a continued learning effort, ability to research for supporting new and old software, adapt to different client needs and perform other duties as assigned. The position must be available 24×7, be available to work after hours as needed, and be in an on‑call rotation.

Responsibilities

• Desktop computer management for workstations and servers, including updates, patches, upgrades, and security.
• Cross training of peer staff on special software, hardware, and procedures.
• Troubleshoot, research, and resolve computer issues.
• Windows server management, secure and support.
• Inventory management.
• Automative process scripting and implementation.
• Project management for client IT support processes.
• Computing needs assessment and consultation for hardware and software.
• Computer imaging or OS installations for both Windows and Macintosh systems, software installations, and remote connection management.
• Assist with network connectivity and security.
• Printer support, connectivity, and troubleshooting.
• Write and maintain Active Directory group policies and preferences.
• Write technical and how‑to documentation.
• Virus or malware identification, removal, and cleaning.
• Transport and travel on and off campus for end‑user support and equipment installation.
• Position is required to be on call to support the designated department and to have a 24×7 availability as needed.
• Other duties as assigned.

Minimum Qualifications

EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).

• Information Technology Specialists, III: Requires a bachelor’s (or equivalency) + 6 years or a master’s (or equivalency) + 4 years of directly related work experience.

Preferences

• Strong coordination, organization, time management, and communication skills.
• Project management experience.
• Powershell scripting experience.
• Microsoft workstation and server with SCCM setup, configuration and maintenance experience.
• Mac OS with Jamf management and configuration experience.
• Networking experience.
• ITIL Foundation Certification.
• A+, MCSE, CCNA, Network+, or other applicable certifications.
• MS SQL database administration.
• Experience with VM server environments running MS Windows server platform.

Physical Requirements

Environment: Will require lifting, bending, and repetitive desk work such as typing, and long‑term sitting.

Nearly Continuously: Sitting, hearing, listening, talking.

Often: Repetitive hand motion (such as typing), walking bending, reaching overhead, lifting and carrying equipment.

Benefits

• 50% tuition reduction for employees after completing probationary period, and spouse, and dependent children after three years.
• Employee discounts on a variety of products and services including cell phones & plans, entertainment, health and fitness, restaurants, retail, and travel.
• A wellness program to promote health and quality of life.

Additional Compensation Information

For more information regarding how our salary and benefit offerings impact the overall compensation here at the University of Utah, please see our Total Compensation Calculator: https://www.hr.utah.edu/comp/totalcomp.php

Equal Employment Opportunity Statement

Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy‑related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the University of Utah Non‑Discrimination page.

Online reports may be submitted at https://oeo.utah.edu and https://publicsafety.utah.edu/safetyreport/ The report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security‑related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

As per University of Utah policy 5‑108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12‑month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.