IT Support Specialist

Bridgeway Summit Partners; Dallas (TX); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Professional development opportunities

Job summary

Bridgeway Summit Partners in Dallas, TX is seeking an IT Support Specialist to maintain our technology infrastructure and ensure colleagues have the tools they need. This full-time role focuses on fast, friendly first-line support and collaboration with the IT team to keep systems secure and up to date.

Requirements include a bachelor's in Computer Science or related field, 2+ years IT support experience, and proficiency with Windows and macOS.

Qualifications

• Bachelor's degree in Computer Science or a related field.
• 2+ years of IT support experience.
• Proficiency with Windows and macOS environments.
• Familiarity with ITIL frameworks and network security.

Responsibilities

• Provide first-line IT support to employees, addressing hardware and software issues.
• Install, configure, and maintain computer systems, networks, and technology resources.
• Assist with software and hardware upgrades, installations, and repairs.
• Monitor and maintain the performance of IT systems and networks.
• Document and track IT issues and resolutions for continuous improvement.
• Stay up-to-date with latest technology trends and best practices.

Skills

IT support

Network troubleshooting

ITIL

Windows

macOS

Education

Bachelor's degree in Computer Science or related field

Tools

Windows OS

macOS

Job description

Bridgeway Summit Partners, a leading financial services firm, seeks an IT Support Specialist in Dallas, TX for a full-time position. This role is essential for maintaining the firm's technology infrastructure and ensuring employees have the necessary tools for their roles.

As an IT Support Specialist, you will provide first-line support to employees, addressing IT issues promptly. You will collaborate with the IT team to maintain system efficiency and security, ensuring minimal downtime and optimal performance.

In Dallas, TX, you'll collaborate with the IT team in a professional environment that values teamwork and continuous learning. This culture fosters a supportive atmosphere where teamwork is paramount, and every team member is encouraged to grow and develop their skills. Opportunities for professional growth are abundant, with resources and initiatives in place to help you advance in your career. The workplace is dynamic, with a strong emphasis on innovation and problem-solving, ensuring that you'll be challenged and engaged in your role.

The salary for this position is negotiable, with benefits including health insurance, retirement plans, and professional development opportunities. The firm values employee well-being and offers a supportive work environment.

To excel in this role, you should have a bachelor's degree in Computer Science or a related field, along with at least 2 years of experience in IT support. Proficiency in ITIL frameworks and familiarity with Windows and macOS environments are required.

Bridgeway Summit Partners is an equal opportunity employer, committed to creating an inclusive environment where all employees are treated with respect and dignity. The company values diversity and believes that a diverse workforce leads to better business outcomes. Candidates from all backgrounds, including those with disabilities, veterans, and members of minority groups, are encouraged to apply. Bridgeway Summit Partners is dedicated to providing reasonable accommodations to applicants with disabilities throughout the hiring process.

What You Will Do:

• Provide first-line IT support to employees, including troubleshooting hardware and software issues
• Install, configure, and maintain computer systems, networks, and other technology resources
• Assist with software and hardware upgrades, installations, and repairs
• Monitor and maintain the performance of our IT systems and networks
• Document and track IT issues and resolutions to ensure continuous improvement
• Stay up-to-date with the latest technology trends and best practices

What You Bring:

• A degree in Computer Science, Information Technology, or a related field
• Several years of experience in IT support or a similar role
• Strong knowledge of Windows and Mac operating systems, as well as common office productivity software
• Experience with network troubleshooting and security
• Excellent communication and problem-solving skills
• Ability to work independently and as part of a team