IT Support Specialist

Aspen Grove LLC; Fort Worth (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance (medical, dental, and

401(k) with employer matching

Paid time off

Job summary

Aspen Grove LLC in Fort Worth, TX is seeking an IT Support Specialist to join our team. This full-time role provides hands-on technical assistance to employees, troubleshoots hardware, software, and keeps systems running smoothly.

The ideal candidate has a bachelor's degree in computer science or related field, 2+ years IT support experience, strong communication, and knowledge of PCs, networks, and cloud basics.

Qualifications

• Bachelor's degree in Computer Science, IT, or related field.
• 2+ years of IT support experience.
• Certifications such as CompTIA A+, Network+, or Security+ are a plus.

Responsibilities

• Provide first-line IT support to the team, resolving hardware, software, and network issues.
• Install, configure, and maintain computer systems, networks, and software applications.
• Assist employees with technology-related problems and questions.
• Monitor and maintain the uptime and performance of IT systems.
• Coordinate with third-party vendors for IT services and support.
• Stay up-to-date with the latest technology trends and best practices.
• Document IT processes, procedures, and systems for future reference.
• Ensure compliance with IT policies and procedures.

Skills

PC hardware

PC software

Operating systems

Customer service

Cloud basics

Education

Bachelor's degree in Computer Science, Information Technology, or a related field

Job description

Aspen Grove LLC is seeking an IT Support Specialist to join our team in Fort Worth, TX. This full-time position involves providing technical assistance to employees and maintaining our systems. We offer a salary range of $42,000 - $55,988 per year.

As an IT Support Specialist, you will troubleshoot hardware and software issues, assist with system installations and updates, and provide guidance on software applications. You will also monitor system performance and ensure data security.

You will work in a collaborative environment with our IT team and other departments. Our office is located in Fort Worth, TX, and we value a balanced work-life culture.

The annual salary for this position ranges from $42,000 to $55,988, providing a competitive compensation package. Employees can expect comprehensive health insurance coverage, including medical, dental, and vision plans, to ensure their well-being and that of their families. Additionally, the company offers robust retirement plans, such as a 401(k) with matching contributions, to help employees save for their future. Paid time off, including vacation days, sick leave, and holidays, allows for a healthy work-life balance, ensuring employees can recharge and spend quality time with loved ones.

To be successful in this role, you should have a bachelor's degree in computer science or a related field. Experience with IT support and troubleshooting is required. Strong communication skills and a customer-focused approach are essential.

by the deadline of November 22, 2026.

Job Responsibilities:

• Provide first-line IT support to our team, resolving hardware, software, and network issues.
• Install, configure, and maintain computer systems, networks, and software applications.
• Assist employees with technology-related problems and questions.
• Monitor and maintain the uptime and performance of our IT systems.
• Coordinate with third-party vendors for IT services and support.
• Stay up-to-date with the latest technology trends and best practices.
• Document IT processes, procedures, and systems for future reference.
• Ensure compliance with IT policies and procedures.

Job Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 2+ years of experience in IT support or a related role.
• Strong knowledge of PC hardware, software, and operating systems.
• Proficient in troubleshooting and problem-solving.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Familiarity with cloud-based technologies and services.
• Certifications such as CompTIA A+, Network+, or Security+ are a plus.