Technician 2

ViziRecruiter,LLC.; Wilmington (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

Connection is seeking a Technician 2, Configuration to upgrade and configure computer systems and other products ordered by customers, ranging from moderate to advanced complexity. You will operate under supervision, following established procedures and work instructions.

The role emphasizes hands-on configuration, hardware and software compatibility checks, and collaboration with others in the configuration lab to meet customer needs.

Qualifications

• Associate degree or the equivalent combination of education and work experience.
• A+ Certification and additional certs such as Net+ or Server+ are preferred.
• Hands-on experience configuring computer systems and software.

Responsibilities

• Performs moderate to advanced configuration jobs with minimal assistance following Work Instruction Documents.
• Ensures hardware/software installed is compatible and at the correct version level.
• Performs other duties or special projects as assigned.

Skills

Multi-tasking

Technical aptitude

Microsoft Office

Customer service

Reading technical documents

Troubleshooting

Adaptability

Education

Associate degree or equivalent

Tools

A+ Certification

Net+ or Server+ knowledge

Job description

Introduction

Be part of the team that drives our company forward, transforming ideas into real-world tools and platforms that support the business and spur innovation.

Overview

Working under direct supervision of the Team Leader Integration Center, selecting from a variety of established procedures to accomplish assigned duties and responsibilities, the Technician 2, Configuration is responsible for upgrading, and configuring computer systems and other products ordered by customers, ranging from moderate to advanced complexity levels.

What We Do:

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.

Who We Are:

Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.

Why You Should Join Us:

You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional well‑being. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources.You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellnessand Volunteer Time Off days.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Responsibilities

• Performs moderate to advanced configuration jobs with minimal to no assistance from Senior Technicians and Leads while following Work Instruction Documents (WIDs).
• Ensures that hardware/software installed on customer’s system is compatible, and at the desired version level. Provides assistance and support to Technician 1 as possible.
• Performs all other duties or special projects as assigned.

Requirements

• Associate Degree or the equivalent combination of education and work experience.
• A+ Certification and at least one other certification such as Net+ or Server + is preferred.
• Technical aptitude with ability to absorb and apply newly learned technical skills.
• Strong knowledge of Microsoft Office Suite with ability to create a document or simple spreadsheet.
• Strong knowledge of, and the ability to identify components and software used in computers.
• Advanced technical aptitude with ability to work in at least 2 areas of the configuration lab.
• Hands-on experience with configuring computer systems.
• Strong understanding of and working knowledge of the value-added technology industry.
• Technology reading comprehension with ability to read more advanced work instruction documents or schematics.
• Technology troubleshooting and mechanical skills.
• Good customer service skills.
• Adaptable with ability to switch tasks based on shifting priorities.