IT Support Specialist

Jobot; Chicago (IL); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

PTO days

Birthday off

Medical insurance

Dental coverage

Vision coverage

HSA

401(k) Roth

Job summary

Jobot is seeking an IT Support Specialist to join our Chicago headquarters. You will be the face of tech support on-site, handling hardware, onboarding, access management, and inter-site collaboration across states.

We offer a Monday–Friday daytime schedule with no weekends, competitive pay between $75,000 and $85,000, and comprehensive benefits including PTO, holidays, and health coverage. Join us to reshape our IT environment and support a growing organization.

Qualifications

• 3+ years of hands-on IT support, desktop support or help desk experience.
• Experience supporting an organization of 150+ employees.
• Strong Microsoft 365 / Outlook skills, plus account administration (Active Directory or Entra ID a plus).

Responsibilities

• Provide in-person support for staff: hardware, equipment, printers, phones and everyday troubleshooting.
• Own IT onboarding and offboarding, from setting up computers and accounts to granting and removing access.
• Resolve login, password, MFA and account-access issues across our EHR, Outlook and other business systems.
• Support colleagues at our Kansas, Ohio and Wisconsin locations remotely, partnering with their on-site IT staff.
• Work with our US-based IT vendors to log, escalated and follow through on issues, and help neighboring businesses in our building with IT needs.

Skills

IT support experience

Microsoft 365 / Outlook

Account administration

Tools

Active Directory / Entra ID

Job description

IT Support Specialist

$75000 - $85000 per year | Chicago, IL | On-site | Permanent

Be the go-to IT pro at a Chicago HQ: $75K–$85K, M–F days, no weekends, and no travel

A bit about us:

We're a well-established orthopedic network with 30+ offices, accredited surgery centers and a mission of caring for injured workers and patients who often go underserved. We're rebuilding IT at our Chicago headquarters and want a hands‑on, people‑first IT Support Specialist to be the face of tech support in our building, while helping our teams in other states stay up and running.

Why join us?

• Be the go-to IT person — you're the first call for everyone in the building, not one more ticket in a queue.
• Help shape a fresh IT setup — we're reorganizing IT, so your ideas on process and tools will actually get used.
• Variety every day — hands‑on desk support, new‑hire setups, remote help for other states and vendor coordination.
• Solid pay and a real schedule — $75K–$85K, Monday–Friday daytime hours with some flexibility, no weekends.
• Strong benefits — 15 PTO days plus your birthday off and paid holidays, medical, dental, vision, HSA and a 401(k) with a Roth option.

Job Details

• Provide in-person support for staff: hardware, equipment, printers, phones and everyday troubleshooting.
• Own IT onboarding and offboarding, from setting up computers and accounts to granting and removing access.
• Resolve login, password, MFA and account-access issues across our EHR, Outlook and other business systems.
• Support colleagues at our Kansas, Ohio and Wisconsin locations remotely, partnering with their on‑site IT staff.
• Work with our US-based IT vendors to log, escalated and follow through on issues, and help neighboring businesses in our building with IT needs.

Requirements

• 3+ years of hands‑on IT support, desktop support or help desk experience.
• Experience supporting an organization of 150+ employees.
• Strong Microsoft 365 / Outlook skills, plus account administration (Active Directory or Entra ID a plus).

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.