IT Engineer

Australia-Employment; San Francisco (CA); On-site; USD 55,000 - 124,000; Full time

Benefits offered by this job

Competitive compensation

Full benefits (Medical, Vision, Dental

401k

PTO

Job summary

Jobot is seeking an IT Engineer to join our on-site consulting team in San Francisco, CA. You will deliver Level 2/3 technical support across diverse platforms, focusing on security and IT infrastructure for enterprise clients.

The ideal candidate has 5+ years of technical support in a consulting context, strong problem-solving and communication skills, and hands-on experience with Azure, Intune, Meraki, and SSO/MFA/SLA practices.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of experience in technical support, preferably in a consulting role.
• Extensive experience with MDM, SSO, MFA, Slack, Azure, MAC, Windows, Intune, Imaging, Deployment.
• Strong problem-solving skills, with the ability to troubleshoot and resolve complex technical issues.
• Excellent communication and customer service skills.
• Ability to work in a team and collaborative environment.
• Knowledge of SLA tracking and management.

Responsibilities

• Provide Level 2/3 technical support to clients, resolving complex issues.
• Troubleshoot issues across iOS/Android, Wi-Fi, VPN, DNS, DHCP.
• Track and manage SLAs to ensure timely resolution.
• Participate in deployment of new systems and decommissioning old ones.
• Collaborate with team members to share knowledge and skills.
• Stay updated on trends in tech services to improve offerings.

Skills

Strong problem-solving

Excellent communication

Customer service

Team collaboration

SLA tracking

Education

Bachelor's degree in Computer Science/IT

Tools

Azure

Intune

Meraki

Slack

Atlassian

VPN

DNS

DHCP

iOS

Android

Imaging

Deployment

MAC

Windows

Job description

IT Engineer

$40 - $90 per hour | San Francisco, CA | On-site | Consulting

AI/Security Firm looking for IT Engineers

A bit about us:

We are a Software Consulting firm working with enterprise and start companies that are AI driven and we are developing some of the most cutting edge software/security solutions platforms in the world

Why join us?

• Competitive Compensation
• Work on incredible projects
• Full Benefits (Medical, Vision, Dental)
• 401k
• PTO
• Sick Pay
• Long term Contract to Hire opportunity

Job Details

Job Details:

As a Consulting Level 2/3 Support Engineer, you will be a part of a dynamic team, dedicated to delivering top-notch technical services to our diverse clientele. You will be the go-to expert for resolving complex technical issues, ensuring that our clients can fully leverage the potential of their IT infrastructure. This position offers an excellent opportunity to work with a wide range of technologies and platforms, and to contribute to the success of our clients' businesses.

Responsibilities:

• Provide Level 2/3 technical support to our clients, resolving complex issues related to various technologies including MDM, SSO, MFA, Slack, Azure, MAC, Windows, Intune, Imaging, Deployment, and others.
• Troubleshoot and resolve issues related to iOS, Android, Wi-Fi, VPN, DNS, DHCP, audio-visual systems, scripting, Meraki, Atlassian, and other platforms.
• Track and manage SLAs, ensuring that all issues are resolved within the agreed timelines, and that client satisfaction is maintained at high levels.
• Participate in the deployment of new systems and technologies, and contribute to the decommissioning of old ones.
• Collaborate with other team members and stakeholders, sharing your knowledge and learning from others, to ensure that the team's skills and capabilities are continually enhanced.
• Stay updated with the latest trends and developments in the tech services industry, and leverage this knowledge to improve our services and solutions.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of experience in technical support, preferably in a consulting role.
• Extensive experience in working with the technologies and platforms mentioned above.
• Strong problem-solving skills, with the ability to troubleshoot and resolve complex technical issues.
• Excellent communication skills, with the ability to explain complex technical concepts in simple, understandable terms.
• Strong customer service skills, with the ability to manage client expectations and ensure high levels of client satisfaction.
• Ability to work in a team, and to collaborate effectively with other team members and stakeholders.
• Strong knowledge of SLA tracking and management.
• Willingness to continuously learn and stay updated with the latest trends and developments in the tech services industry.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.