IT Support Specialist

Jobot Consulting; Pocahontas (AR); On-site; USD 48,000 - 54,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

Life & disability insurance

401(k) plan

Safety-focused culture

Job summary

Jobot Consulting is seeking an IT Support Specialist to join our manufacturing client on a contract-to-hire basis. You will deliver first-line IT support, manage Windows 10/11, iOS, Android, O365, and Exchange, and aid in deploying secure systems.

The role requires strong problem-solving, clear communication, and teamwork in a fast-paced environment. Ideal candidates hold a bachelor's degree in Information Systems or CS with 5+ years of IT support experience, preferably in manufacturing, and are

Qualifications

• Bachelor's degree in Information Systems, CS, or related field.
• 5+ years IT support experience, manufacturing preferred.
• Strong knowledge of Windows 10/11, iOS, Android, O365, Exchange.
• Excellent problem-solving and communication skills.
• Security and data protection awareness.
• ERP experience a plus.
• Willingness to rotate on-call shifts.

Responsibilities

• Provide first-line IT support to staff, responding to incidents and service requests in a timely and professional manner.
• Maintain and administer systems such as Windows 10/11, IOS, Android, O365, and Exchange.
• Troubleshoot hardware and software issues, including operating systems, networking devices, and printers.
• Perform regular system maintenance, including updating and installing new software, setting up new users, and ensuring the security of data and systems.
• Develop and implement IT policies and best practices to enhance operational efficiency and security.
• Provide training and assistance to staff on IT-related matters.
• Work closely with other IT staff and management to identify, recommend, develop, implement, and support cost-effective technology solutions.
• Participate in IT projects, including the planning and implementation of new systems or upgrades.

Skills

Problem-solving

Communication

Teamwork

Time management

Education

Bachelor's degree in Information Systems or Computer Science

Tools

Windows 10/11

iOS

Android

O365

Exchange

Job description

Salary: $35 - $39 per hour

Amazing opportunity for an Information Systems Specialist to join an industry leading manufacturing company for a contract-to-hire opportunity!

A bit about us

Our client is a growing organization that works collaboratively with clients in the construction, government, manufacturing and more!

Why join us

• Medical, dental & vision coverage
• Life & disability insurance
• 401(k) plan
• Exceptional company culture focused on safety, teamwork, and growth

Job Details

We are seeking a dynamic and experienced IT Support Specialist to join our team. This is a permanent position in the Manufacturing Industry. As an IT Support Specialist, you will be responsible for maintaining and improving our company's Information Systems and providing technical support to our staff. You will be the go-to person for all IT-related issues and will play a key role in ensuring our IT infrastructure is efficient, secure, and up-to-date. This role is ideal for someone who is passionate about technology, enjoys problem-solving, and thrives in a fast-paced environment.

Responsibilities

• Provide first-line IT support to staff, responding to incidents and service requests in a timely and professional manner.
• Maintain and administer systems such as Windows 10/11, IOS, Android, O365, and Exchange.
• Troubleshoot hardware and software issues, including operating systems, networking devices, and printers.
• Perform regular system maintenance, including updating and installing new software, setting up new users, and ensuring the security of data and systems.
• Develop and implement IT policies and best practices to enhance operational efficiency and security.
• Provide training and assistance to staff on IT-related matters.
• Work closely with other IT staff and management to identify, recommend, develop, implement, and support cost-effective technology solutions.
• Participate in IT projects, including the planning and implementation of new systems or upgrades.

Qualifications

• A bachelor's degree in Information Systems, Computer Science, or a related field.
• A minimum of 5 years of experience in an IT support role, preferably in the Manufacturing Industry.
• Strong knowledge of Windows 10/11, IOS, Android, O365, and Exchange.
• Excellent problem-solving skills and the ability to diagnose and troubleshoot technical issues.
• Strong communication skills, with the ability to explain complex technical issues in a clear and understandable manner.
• Knowledge of IT protocols and standards, with a focus on security and data protection.
• Ability to work well in a team, as well as independently.
• Strong organizational skills, with the ability to prioritize tasks and manage time effectively.
• Certifications such as CompTIA A+, Network+, Security+, or Microsoft Certified: Modern Desktop Administrator Associate will be an advantage.
• Experience with ERP systems, particularly in a manufacturing environment, is a plus.
• Must be able to participate in a rotating on-call schedule and occasional after-hours work.

Equal Opportunity Statement

Jobot is an Equal Opportunity Employer.

We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws.

Jobot also prohibits harassment of applicants or employees based on any of these protected categories.

It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Background Checks

Sometimes Jobot is required to perform background checks with your authorization.

Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.