Onsite Technical Support Associate

MOHR Talent; Chicago (IL); In loco; USD 25.000 - 30.000; Part-time

Descrizione del lavoro

MOHR Talent is seeking an Onsite Technical Support Associate for a contract opportunity in Chicago. You will provide day-to-day IT support for office users, resolving hardware, software, and AV issues while maintaining clear ticket records and contributing to the knowledge base.

The role emphasizes strong customer service, independent and collaborative work, and the ability to manage multiple priorities in a fast-paced environment. Some after-hours support and local travel may be required.

Competenze

• Associate or higher degree in CS/IS or related field, or proven IT experience.
• Pursuing technical certs such as ACMT, ACSP, ACTC, MCP, CNA, CCNA, A+.
• At least 1 year of IT experience.
• Experience delivering IT solutions in corporate/enterprise environments.
• Experience supporting a mixed Mac and Windows environment.
• Strong customer service, interpersonal and problem-solving skills.
• Ability to work independently and in a team.

Mansioni

• Analyze and resolve hardware, software, and AV issues for office users.
• Troubleshoot system and hardware problems; track progress in ticketing system.
• Maintain laptops/desktops and manage assets.
• Install OS, patches, drivers, and software; backups/restores.
• Train users and share knowledge with colleagues.
• Collaborate with local and remote IT teams and escalate as needed.

Conoscenze

Customer service

Interpersonal skills

Problem solving

Teamwork

Independent work

IT support

Formazione

Associate/Bachelor degree in CS/IS or related field

Strumenti

Altiris

Jamf

Adobe Creative Cloud

ServiceNow

Bomgar

BitLocker

FileVault

Font management systems

Descrizione del lavoro

Onsite Technical Support Associate *Contract Opportunity**

Location: Chicago, IL

Compensation: $20/HR

Position Summary

The Onsite Technical Support Associate provides day-to-day IT support for an office or group of offices, helping employees resolve hardware, software, application, and audiovisual issues.

The ideal candidate combines strong customer service and troubleshooting skills with a process-oriented approach. This individual should be comfortable working independently and collaboratively, managing competing priorities, and learning new technologies.

Key Responsibilities

• Analyze technical issues and develop effective solutions.
• Troubleshoot system, application, and hardware problems.
• Work directly with users to resolve issues and provide updates on ticket progress.
• Monitor and resolve audiovisual issues, including conference room equipment and meeting or event support.
• Use and contribute to the internal IT knowledge base.
• Research external resources when needed to resolve unfamiliar issues.
• Maintain accurate ticket records, including status updates and resolutions.
• Escalate issues to the appropriate teams when necessary.

System Administration & Maintenance

• Perform routine maintenance on laptops and desktops.
• Track computer assets according to organizational standards.
• Perform backups and restores.
• Install and configure hardware, including drives, network interfaces, memory, processors, and peripherals.
• Install and configure operating systems, patches, and third-party software.
• Maintain established computer standards and participate in testing new standards.

Communication & User Training

• Deliver responsive, customer-focused technical support.
• Communicate clearly and maintain organized documentation.
• Collaborate with local and remote teams.
• Share solutions and troubleshooting knowledge with colleagues.
• Train small and large groups on new IT solutions.

Task & Project Support

• Complete assigned tasks on time.
• Follow documented procedures, established practices, and team policies.
• Manage multiple user groups, issues, priorities, projects, and goals.
• Follow organizational reporting and escalation structures.

Continuous Improvement

• Stay informed about technology developments through training, industry resources, conferences, and product evaluations.
• Build technical knowledge and contribute to improvements in support delivery.

Required Qualifications

• Associate’s degree, progress toward an associate’s degree, or a bachelor’s degree from an accredited institution, preferably in Computer Science, Information Systems, or a related field; alternatively, a demonstrated track record of IT experience.
• Working toward a technical certification, such as ACMT, ACSP, ACTC, MCP, CNA, CCNA, A+, or Network+.
• At least 1 year of IT experience.
• Experience delivering IT solutions in a corporate or enterprise environment.
• Experience supporting a mixed Mac and Windows environment.
• Strong customer service, interpersonal, organizational, and problem-solving skills.
• Ability to work independently and as part of a team.

Preferred Experience & Skills

• Experience in advertising or marketing organizations.
• Experience supporting centrally managed computer environments.
• Audiovisual support experience.
• Familiarity with:
  • BitLocker and FileVault
  • Software distribution systems, including Altiris and Jamf
  • Adobe Creative Cloud
  • ServiceNow
  • Bomgar
  • Font management systems

Schedule & Travel Requirements

• Flexibility to work nonstandard business hours when requested or needed.
• Availability by cell phone after hours for issue resolution and assistance.
• Local travel between offices may be required.
• Occasional travel outside the local area may be required.

MOHR Talent is an equal-opportunity employer and complies with all applicable federal, state, and local nondiscrimination laws. We provide equal employment opportunities regardless of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, genetic information, military/veteran status, or any other protected status. If you believe you have been discriminated against or have concerns about our compliance, please contact our Human Resources department at [e-mail]