IT SUPPORT SPECIALIST

First Horizon Bank; Charlotte (NC); On-site; USD 50,000 - 70,000; Full time

Job summary

First Horizon Bank is seeking an IT Support Coordinator in Charlotte, NC. The role involves providing essential administrative support to IT staff, managing asset records, and assisting with project coordination. Ideal candidates will have experience in asset management, strong organizational skills, and the ability to work independently and collaboratively in a fast-paced environment.

Benefits

Medical with wellness incentives

Tuition reimbursement

401(k) with 6% match

Maternity and parental leave

Qualifications

• 2-5+ years in inventory/asset management is preferred.
• Experience with IT support is a plus.
• Spanish language skills are a plus.

Responsibilities

• Manage asset records and maintain documentation.
• Coordinate vendor support and project management.
• Communicate effectively with IT team members.

Skills

Organizational skills

Communication

Detail-oriented

Customer service

Education

High school diploma or GED

Technical certifications

Tools

Microsoft Office Suite

IT Service Management platforms

Job description

Location:

SUMMARY

Provides essential administrative support to front-line IT Support staff, managing asset records, maintaining knowledge documentation, and overseeing related processes. Supports hardware ordering and inventory management, along with coordinating shipping, receiving, and other logistical tasks. Follows established procedures and contributes to the development of new processes. Assists with project management and coordination tasks. Reports to the IT Field Operations Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Collaboration and Training:

• Works effectively both independently and in collaborative team settings with varying degrees of supervision.
• Assists in training other personnel as needed, sharing knowledge and best practices.

Vendor and Project Coordination:

• Coordinates with vendors to deliver support and solutions, scheduling and dispatching vendor personnel for field tasks as needed.
• Supports project management efforts by coordinating timelines, resources, and communication across teams.
• Prepares and processes requisitions and purchase orders for supplies and equipment as needed.
• Works to successfully identify the best materials, products and prices from our vendors.
• Monitors and tracks purchase orders to ensure timely delivery.

Documentation and Knowledge Management:

• Maintains thorough documentation within a ticketing system, ensuring all tickets are up-to-date and logged accurately.
• Creates and updates knowledgebase articles to ensure consistent and timely resolution of known issues and common requests.
• Assists with testing and documenting new fixes, processes, and procedures.

Organization and Communication:

• Applies strong organizational skills with excellent attention to detail, multitasking, and follow-through abilities to prioritize workload in a fast-paced environment.
• Communicates clearly and effectively, providing excellent customer service and concise information to IT team members.

Travel Requirements:

• Holds a valid driver’s license, has reliable personal transportation, and is comfortable with air travel.

Other Duties:

• Performs all other duties as assigned.

SUPERVISORY RESPONSIBILITIES

None.

QUALIFICATIONS

To perform this job successfully, an individual must meet the following qualifications:

Education and Experience:

• High school diploma or GED, plus relevant technical certifications and/or experience.
• 2-5+ years of experience in inventory/asset management with a strong emphasis on creating and maintaining detailed documentation, including asset records, inventory logs and procedural documentation, is strongly preferred; prior experience in IT support is a plus.
• Experience in the Financial Services industry and Spanish language skills are a plus.

COMPUTER AND OFFICE EQUIPMENT SKILLS

• Proficiency with the Microsoft Office Suite; strong Excel skills preferred.
• Experience with IT Service Management platforms or ticketing systems is strongly preferred.
• Familiarity with Adobe applications, Microsoft SCCM, or Banking/Financial industry-specific applications is not necessary but preferred.

About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available atwww.FirstHorizon.com.

Benefit Highlights
• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.