L2 IT Support Specialist (REMOTE; MSP exp. req. $65K)

#twiceasnice Recruiting; Lansing (MI); Remote; USD 65,000; Full time

Job summary

A growing IT services company is seeking an L2 IT Support Specialist to provide high-quality technical support primarily remotely, with occasional on-site visits. The role requires strong MSP experience, technical troubleshooting skills, and a commitment to client satisfaction, offering a salary of $65,000 with great benefits.

Benefits

Medical insurance

Disability insurance

Vision insurance

Qualifications

• 2+ years of recent MSP IT support experience required.
• Active Directory experience required.
• Familiarity with firewalls, switches, and troubleshooting required.

Responsibilities

• Interface and provide client support remotely and on-site.
• Assist with configuration and installation of servers and network equipment.
• Troubleshoot hardware issues and support various operating systems.

Skills

Client support

Troubleshooting

Technical support

MSP experience

Active Directory

Ticketing system

Job description

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#twiceasnice Recruiting provided pay range

This range is provided by #twiceasnice Recruiting. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$65,000.00/yr - $65,000.00/yr

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REMOTE IT Support Specialist (MSP exp. req.)

Location: Remote; Must live within 25 miles of Ann Arbor or Lansing, MI

Salary: $65,000 + Great Benefits

Job Type: Full-Time

Typical Hours: Mon-Fri, 8-5 pm, rotating on-call after hours

Travel: Occasional- local only to customer sites (1-4x per month)

Start Date: ASAP

Sponsorship is not available

REMOTE IT Support Specialist (MSP exp. req.) Description

Our client—a growing IT services company serving small to mid-sized businesses across Southeast Michigan—is seeking a skilled IT Support Specialist to provide responsive, high-quality technical support to external clients, primarily remote with occasional on-site visits. In this client-facing role, you’ll troubleshoot infrastructure issues, assist with server and network installations, and support onboarding for new users and organizations. This is a great opportunity to take ownership of your work within a company that values autonomy, upholds high standards of integrity, and promotes a supportive, team-first culture.

*Note: To qualify for this position, you must live within 25 miles of Lansing or Ann Arbor, MI.

REMOTE IT Support Specialist (MSP exp. req.) Responsibilities

• Interface and provide client support- remote and on-site

• Participate in on-call rotation

• Assist with the configuration and installation of servers, endpoints, and network equipment

• Provide user on-boarding and off-boarding

• Interface with vendors for hardware failures

• Perform on-site hardware installations

• Troubleshoot hardware issues

• Help address client needs and ensure satisfaction is met

• Support Windows, Mac, Linux, iOS, and Android

REMOTE IT Support Specialist (MSP exp. req.) Qualifications

• 2+ years of recent MSP IT support experience (within last 5 years) required

• Active Directory experience required

• Familiarity with a major brand of firewalls, switches, access points, management, and troubleshooting required

• Experience with a ticketing system/PSA tool required

• Must have a valid driver’s license and reliable transportation

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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Inferred from the description for this job

Medical insurance

Disability insurance

Vision insurance

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