IT Support Specialist (REMOTE; MSP exp. req. $65K)

#twiceasnice Recruiting; Ann Arbor (MI); Remote; USD 65,000; Full time

Job summary

A growing IT services company is seeking an IT Support Specialist to provide high-quality technical support primarily remotely, with occasional on-site visits. The role involves troubleshooting infrastructure issues, assisting with installations, and supporting onboarding for new users. The ideal candidate will have MSP experience and strong technical skills.

Benefits

Medical insurance

Disability insurance

Vision insurance

Qualifications

• 2+ years of recent MSP IT support experience required.
• Active Directory experience required.
• Familiarity with major firewalls, switches, and access points required.

Responsibilities

• Interface and provide client support remotely and on-site.
• Assist with configuration and installation of servers and network equipment.
• Troubleshoot hardware issues and support various operating systems.

Skills

MSP IT support experience

Active Directory

Troubleshooting

Client support

Configuration and installation

Tools

Ticketing system/PSA tool

Firewalls

Switches

Access points

Job description

Join to apply for the IT Support Specialist (REMOTE; MSP exp. req. $65K) role at #twiceasnice Recruiting

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Join to apply for the IT Support Specialist (REMOTE; MSP exp. req. $65K) role at #twiceasnice Recruiting

#twiceasnice Recruiting provided pay range

This range is provided by #twiceasnice Recruiting. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$65,000.00/yr - $65,000.00/yr

Direct message the job poster from #twiceasnice Recruiting

REMOTE IT Support Specialist (MSP exp. req.)

Location: Remote; Must live within 25 miles of Ann Arbor or Lansing, MI

Salary: $65,000 + Great Benefits

Job Type: Full-Time

Typical Hours: Mon-Fri, 8-5 pm, rotating on-call after hours

Travel: Occasional- local only to customer sites (1-4x per month)

Start Date: ASAP

Sponsorship is not available

REMOTE IT Support Specialist (MSP exp. req.) Description

Our client—a growing IT services company serving small to mid-sized businesses across Southeast Michigan—is seeking a skilled IT Support Specialist to provide responsive, high-quality technical support to external clients, primarily remote with occasional on-site visits. In this client-facing role, you’ll troubleshoot infrastructure issues, assist with server and network installations, and support onboarding for new users and organizations. This is a great opportunity to take ownership of your work within a company that values autonomy, upholds high standards of integrity, and promotes a supportive, team-first culture.

*Note: To qualify for this position, you must live within 25 miles of Lansing or Ann Arbor, MI.

REMOTE IT Support Specialist (MSP exp. req.) Responsibilities

• Interface and provide client support- remote and on-site

• Participate in on-call rotation

• Assist with the configuration and installation of servers, endpoints, and network equipment

• Provide user on-boarding and off-boarding

• Interface with vendors for hardware failures

• Perform on-site hardware installations

• Troubleshoot hardware issues

• Help address client needs and ensure satisfaction is met

• Support Windows, Mac, Linux, iOS, and Android

REMOTE IT Support Specialist (MSP exp. req.) Qualifications

• 2+ years of recent MSP IT support experience (within last 5 years) required

• Active Directory experience required

• Familiarity with a major brand of firewalls, switches, access points, management, and troubleshooting required

• Experience with a ticketing system/PSA tool required

• Must have a valid driver’s license and reliable transportation

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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Inferred from the description for this job

Medical insurance

Disability insurance

Vision insurance

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